Customer Success Intern

3 weeks ago

Dublin, Dublin City, Ireland Okta, Inc. Full time

Get to know Okta

 Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. 

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team We're building a world where Identity belongs to you.

Location: We're seeking a dynamic and motivated contributor to join our team in one of our key office locations: Dublin,Ireland. Our interns will be hybrid - sometimes you'll work from home, sometimes you'll work from the office. Managers and their organization will establish the frequency you'll need to go into the office to meet priorities.

About the internship:

Okta's Customer Success Team is responsible for complementing Okta's innovations, standard methodologies and capabilities with our valued customers' business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers. 

The Okta Customer Success (CS) Intern will be involved in all stages of customer's value realization that consists of customer onboarding, learning & deployment, user readiness, product adoption and growth, renewal and customer advocacy. You will get hands-on experience in understanding how a Customer Success professional strategically partners with customers to ensure they rapidly achieve business value and maximize their business outcomes with Okta.. You will have the opportunity to gain experience in the following areas: 

Business:

Customer's journey from not yet deployed or partially deployed, to fully deployed

Customer Success concepts such as recurring revenue, license activation & adoption, subscription management, return on investment, business value assessment and success planning. 

Technical: 

Knowledge of Identity Access Management, Identity Governance and Privileged Access

Understand Cybersecurity, Zero Trust and Least Privilege concepts 

Opportunity to become Okta Professional Certified - our most basic and fundamental certification demonstrating mastery of Okta's core technology

Functional: 

Proficiency in business communication (includes written and verbal) 

Develop presentation skills to upper management, external customers and executives 

Ability to communicate technical concepts in a consumable, clear and concise manner

Collaborate with cross-functional teams in Okta and orchestrate the action to drive adoption, best practices and measurable business outcomes. 

Job Duties and Responsibilities:

Learn to communicate the business value of Okta's products and solutions through demonstrations, presentations and storytelling.

Observe, listen and shadow Customer Success Managers to build knowledge of customer stories, onboarding plans, success plans, competitive landscape and IAM best practices to support business outcomes while helping to advocate on behalf of customers and assist in problem solving

Support the Customer Success team in license activation and product adoption reporting.

Help support & participate in business development initiatives and process development. 

Work and collaborate with cross-functional teams such as Sales, Sales-Engineering, Renewals, Marketing and Customer Advocacy. 

Required Skills :

Currently pursuing a Bachelor's degree with plans to graduate in May 2026

A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.

Ability to intern for 12 weeks. 

Excellent verbal and written communication skills.

Ability to manage multiple projects simultaneously, perform customer research, generate reports and analyze data.

Analytically and problem-solving minded, detail and results oriented, and a quick learner.

Willingness to present in front of others and give presentations.

Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

Okta's Intern Program

As an intern, you'll do real work that matters. While you're on board, you'll work on meaningful projects and have an opportunity to see what working at Okta is all about. You'll also have the support of your mentor and manager to help you develop new skills. 

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you'll do that through participating in events like our Executive Speaker Series and Brown Bags. And of course, we want you to have fun too.

What you can look forward to as a Full-Time Okta employee

Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta 

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today .

  • Customer Success Intern

    2 days ago

    Dublin, Dublin City, Ireland Okta, Inc. Full time

    Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Professional Development Specialist

    2 days ago

    Dublin, Dublin City, Ireland Customer Success Company Full time

    Company OverviewCustomer Success Company is a dynamic organization that values innovation and customer satisfaction.We are seeking a highly skilled Training Manager to join our team. As a key member of our operations management group, you will play a critical role in ensuring the success of our business by providing expert training and development...

  • Business Growth Expert

    2 days ago

    Dublin, Dublin City, Ireland Customer Success Company Full time

    About Us: Customer Success Company is a leading organization in the industry, committed to delivering exceptional results and exceeding customer expectations.Job Description: We are seeking a highly skilled Training Manager to join our team. The successful candidate will be responsible for developing and delivering comprehensive training programs to enhance...

  • Operations Management Lead

    2 days ago

    Dublin, Dublin City, Ireland Customer Success Company Full time

    Company OverviewCUSTOMER SUCCESS COMPANY IS A LEADING ORGANIZATION IN THE INDUSTRY.We are looking for a talented Training Manager to join our team and contribute to our company's success. The ideal candidate will have excellent leadership skills, be able to communicate effectively, and have experience in training and development.Job Description:This is a...

  • Training and Development Manager

    2 days ago

    Dublin, Dublin City, Ireland Customer Success Company Full time

    Job Title: Training ManagerJob Summary: We are seeking an experienced Training Manager to join our team. The successful candidate will be responsible for developing and delivering comprehensive training programs to enhance the skills and knowledge of our staff.Key Responsibilities:Develop and deliver training programsIdentify training needs and create...

  • Training Manager

    2 days ago

    Dublin, Dublin City, Ireland Customer Success Company Full time

    This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do not apply This is a test job - PLease do...

  • Customer Success Professional

    1 hour ago

    Dublin, Dublin City, Ireland Gong Full time

    At Gong, we believe that customer success is the key to driving revenue growth and improving business outcomes. As a Customer Success Manager, you will be responsible for owning and managing the success of a portfolio of accounts, serving as the main point of contact. Your goal will be to develop individual success plans for your customers, ensuring...

  • IT Customer Success Specialist

    1 week ago

    Dublin, Dublin City, Ireland Quest Software Canada Inc Full time

    About the Role:This is a unique opportunity to work as part of Quest's Customer Success Organization, helping drive customer retention and value realization. As a Customer Success Manager, you will be responsible for a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, looking for expansion...

  • Customer Success Advocate

    1 week ago

    Dublin, Dublin City, Ireland Servicenow Full time

    Career OpportunityWe are seeking an experienced Customer Success Advocate to join our team.In this role, you will:Develop and execute customized customer success plans to drive long-term relationships.Collaborate with internal stakeholders to identify and address customer needs.Analyze customer data to inform business decisions and drive revenue...

  • Customer Success Manager

    1 week ago

    Dublin, Dublin City, Ireland Dye & Durham Corporation Full time

    Customer Success ManagerDepartment: SalesEmployment Type: Permanent - Full TimeLocation: Dublin - KeyhouseReporting To: Sales & Marketing ManagerDescriptionWe're seeking a dynamic customer success manager to join our team at Keyhouse (Dye & Durham Ireland). As a CSM, you will be responsible for understanding customers' needs, ensuring excellent customer...

  • Customer Success Specialist

    3 days ago

    Dublin, Dublin City, Ireland CPL Full time

    CPL is seeking a highly motivated and experienced Customer Success Specialist to manage a high volume of Danish speaking accounts. This role involves delivering exceptional customer service, troubleshooting campaigns, and collaborating with internal teams to drive growth.Responsibilities:Provide excellent customer service to ensure client...

  • Customer Success Specialist

    2 days ago

    Dublin, Dublin City, Ireland OneSource Virtual Full time

    **Job Summary**We are seeking a highly motivated and experienced CUSTOMER SUCCESS SPECIALIST to join our team. In this role, you will be responsible for coordinating various customer projects within our group readiness and enablement team.You will work closely with customers and other internal teams to ensure projects are set up and managed effectively. This...

  • Customer Success Guide

    3 weeks ago

    Dublin, Dublin City, Ireland Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Guide

    1 week ago

    Dublin, Dublin City, Ireland Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Guide

    2 weeks ago

    Dublin, Dublin City, Ireland Servicenow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Customer Success Engineer

    4 days ago

    Dublin, Dublin City, Ireland TN Ireland Full time

    About the Role:The Customer Success Engineer will be responsible for delivering exceptional customer experiences by providing technical support and education on our product.Responsibilities:Engage with customers via ticketing systems, live chat, and screensharing tools.Develop a deep understanding of our product and its capabilities.Collaborate with internal...

  • Manager, Customer Success

    3 days ago

    Dublin, Dublin City, Ireland Intercom Full time

    What's the opportunity?We're expanding our Customer Success organisation at Intercom.Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom to reach their business goals.As a Manager of our EMEA High-Touch Customer Success team at Intercom, you will be responsible for and leading a team of world-class Customer...

  • Customer Success Strategist

    1 week ago

    Dublin, Dublin City, Ireland Salesforce, Inc. Full time

    Empowering Customer Success with SalesforceWe are seeking an experienced professional to join our team as an Onboarding Specialist, Core Clouds. This role offers a unique opportunity to work closely with customers and drive business growth through effective onboarding strategies.About the Role:Deliver exceptional customer experiences and set the stage for...

  • Customer Success Specialist

    1 day ago

    Dublin, Dublin City, Ireland NICE Ltd Full time

    About NICE LtdNICE Ltd is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better.Job Description:We are looking for an experienced Associate Customer Success Manager to join our team. As an Associate Customer Success Manager, you will be responsible for driving exceptional experiences and...

  • Customer Success Engineer

    21 hours ago

    Dublin, Dublin City, Ireland Amazon Full time

    About the OpportunityWe're seeking an experienced Customer Success Engineer to join our AWS Support team. In this role, you'll work closely with our customers to understand their business needs and provide expert guidance on how to achieve their goals using AWS services.Your Key Responsibilities* Develop and maintain relationships with key customers,...