Guest Services Manager

2 weeks ago


Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

We are currently looking for an enthusiastic and dedicated Guest Services Manager to join the Front of House Team.

Who are we?

In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and the Red Carnation Hotel Collection. Through the grand stone gates, a royal adventure begins. This remarkable 800-year-old castle, widely recognised as Ireland's top hotel destination and once home to the Guinness family, is exceptional in every sense. Discover exquisite interiors, delicious cuisine, a wealth of unique activities and a state-of-the-art spa. The extraordinary characters of the castle passionately care about each and every guest experience. Ashford Castle, voted No. 1 in Top 10 Resort Hotels in the UK and Ireland in Travel + Leisure 'World's Best' Awards 2020 and awarded Five Stars by Forbes Travel Guide 2021 and retained in 2024.

Key responsibilities of the Guest Services Manager will include:

  • Lead and manage the Guest Services team, ensuring exceptional service delivery.
  • Provide coaching, training, and development opportunities for the team.
  • Monitor team performance and ensure adherence to service standards
  • Greet guests warmly, ensuring a positive first impression and personalized care.
  • Anticipate and fulfill guest needs, including VIP and special requests.
  • Create and manage personalized guest plans, including pre, during, and post-stay communication.
  • Oversee daily operations of the Guest Services department, ensuring efficiency and consistency.
  • Communicate guest details and service plans across departments.
  • Maintain knowledge of hotel products, services, and facilities.
  • Uphold Forbes 5-star standards and company policies.


The ideal candidate for the Guest Services Executive position should: 

  • Self-motivated, standards-driven, and thrives in a fast-paced environment.
  • Fluent in English with high personal standards and a passion for working in a luxury hotel with previous experience.
  • Strong communication, interpersonal, and organisational skills.
  • Knowledgeable about Forbes 5-star standards and Red Carnation Standards and adaptable in approach.
  • Capable of handling high-pressure situations with composure.
  • Third level educational discipline desired.
  • Experience working with Opera system.


What's in it for you?

  • Professional, award winning training and development opportunities
  • Discounted accommodation rates with Red Carnation Hotel Collection
  • Annual Staff Appreciation Party and other Employee Recognition Events
  • Discounted rates with many local businesses and third party service providers (including Estate Activities)
  • Heavily subsidised accommodation (subject to availability)
  • Free meals on duty
  • Complimentary dry cleaning of business attire
  • Recommend friend and family bonus scheme
  • Two paid volunteering days each year
  • Holiday allowance increasing with length of service up to 25 days
  • Hotel based recognition incentives
  • Free access to Employee Assistance Programme


  Join us in this incredible new opportunity

We are an equal opportunities employer. The successful candidate must also be legally eligible to work in Ireland

#Estate



  • Ballina, Mayo County, Ireland Red Carnation Hotels Full time

    We are currently recruiting for a dynamic and motivated Food & Beverage Trainer to join the Food and Beverage Team on the Ashford Castle Estate.  The role will include:  Working with HOD's and Senior Management to determine skill-gaps and training opportunities to improve performance and department objectives.  Being accountable for learning...

  • Spa Manager

    1 week ago


    Ballina, Mayo County, Ireland Red Carnation Hotels Full time

    We are so proud to announce we are currently recruiting for a goals oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Irelands Only Forbes 5 star resort property. The successful candidate will have responsibilityfor supporting the Director of Spa and Wellness in the Operational running of the Spa & Salon experience, with attention...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    We are seeking an Estate Activities Manager to deliver exceptional service in line with Forbes Five-Star and Red Carnation Hotels standards.This role involves overseeing and enhancing estate activities, ensuring they exceed 5-star expectations.The ideal candidate will have strong leadership skills, creativity, and expertise in outdoor pursuits such as...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    We are seeking an Estate Activities Manager to deliver exceptional service in line with Forbes Five-Star and Red Carnation Hotels standards. This role involves overseeing and enhancing estate activities, ensuring they exceed 5-star expectations. The ideal candidate will have strong leadership skills, creativity, and expertise in outdoor pursuits such as...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    We are so proud to announce we are currently recruiting for a goals oriented and dynamic Spa Operations Manager at the Spa at Ashford Castle, Irelands First Forbes 5 star resort property.The successful candidate will have responsibility for supporting the Director of Spa and Wellness in the Operational running of the Spa & Salon experience, with attention...

  • Revenue Manager

    3 weeks ago


    Ballina, Mayo County, Ireland RECRUITERS Full time

    Revenue Manager Location: Mayo Type: Permanent Category: Office Support / Admin Salary: DOE Experience required: 2-3 years As we gear up for a significant expansion of our rooms division, we are actively searching for a dynamic and dedicated hospitality professional to lead our Front Office/Reservations Team. Reporting directly to the General...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    The Spa at Ashford Castle is committed to providing exceptional guest experiences, and we are seeking a highly skilled and experienced Spa Operations Manager to join our team.This role will involve overseeing the day-to-day operations of the spa, ensuring that all areas meet the highest standards of quality and service.You will lead, develop, and motivate...


  • Ballina, Mayo County, Ireland Red Carnation Hotels Full time

    Weare currently looking for an Assistant Restaurant Manager to join our fine diningteam in ''Wildes at The Lodge'' located at The Lodge at Ashford Castle onAshford Estate. The main focus will be to personally provide and lead theservice of food and beverages to our wonderful guests and in line with companystandards. Keyresponsibilities of the Assistant...

  • Duty Manager

    2 weeks ago


    Ballina, Mayo County, Ireland Red Carnation Hotels Full time

    Our beautiful property is currently seeking applications for afull time Duty Manager to join an established Team at Irelands First Forbes Five Star Resort. Your main responsibilities as a Duty Manager  will include monitoring all aspects of the daily operation of the hotel, being actively involved with the day to day running of the business and leading...


  • Ballina, Mayo County, Ireland Red Carnation Hotels Full time

    We are currently seeking expressions of interestfor a Front of House Manager to join the senior management team at Ireland'sfirst Five star Forbes hotel, Ashford Castle. This is a wonderful opportunityfor an aspiring candidate to join a team of passionate and skilled hoteliers. We are looking for a candidate who is immaculatelypresented, engages well with...


  • Ballina, Mayo County, Ireland Great National Hotel Ballina Full time

    Join Our Award-Winning Team at The Great National Hotel BallinaAre you passionate about delivering exceptional dining experiences? Do you have a flair for management and a taste for success? The Great National Hotel Ballina is looking for a Food and Beverage Assistant Manager to join our dynamic team. With a rich history of excellence and a recently enhanced...

  • IT Manager

    3 weeks ago


    Ballina, Mayo County, Ireland Action Recruitment Full time

    Description We are on the lookout for an IT Manager to join our client's dynamic team and make their mark in one of the best hotels in Ireland. Are you a tech-savvy maestro with a passion for transforming digital landscapes? Do you thrive on turning IT challenges into seamless solutions? If so, we have the perfect opportunity for you to shine and...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    Estate Activities Manager Job SummaryWe are seeking an exceptional Estate Activities Manager to join our team at Ashford Castle. As a key member of our operations team, you will be responsible for delivering exceptional guest experiences through the planning and execution of bespoke estate activities, such as equestrian, falconry, fishing, and clay pigeon...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    About the RoleThe Estate Activities Manager will play a vital role in ensuring the delivery of exceptional guest experiences at Ashford Castle. As a key member of our operations team, you will be responsible for overseeing the planning and execution of bespoke estate activities, including equestrian, falconry, fishing, and clay pigeon shooting.Key...

  • Assistant Housekeeper

    2 weeks ago


    Ballina, Mayo County, Ireland Red Carnation Hotels Full time

    The Accommodation department is currently looking for an Accommodation Assistant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with Red Carnation Hotels standards. Key responsibilities of the Accommodation Assistant will include:•Providing each guest with the highest levels of...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    We are recruiting for an Accommodation Assistant to provide quality service to our guests and ensure the cleanliness of all rooms and areas in a timely manner, in line with the Forbes Five Star standards and The Red Carnation Hotels standards.Who are we?In choosing to join Ashford Castle, you become part of a significant piece of history, both of Ireland and...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    Ashford Castle, located in Ireland's picturesque County Mayo, seeks a skilled Spa Therapist to join its esteemed spa team.Job DescriptionThis is an exciting opportunity for a dedicated and detail-oriented individual to provide exceptional service to our guests.Key Responsibilities:Provide personalized service to guests, ensuring their needs are met and...

  • Operations Manager

    2 days ago


    Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    Ashford Castle, a 5-star Forbes resort property, is seeking a highly motivated and experienced Spa Operations Manager to join our team.The ideal candidate will have a proven track record of delivering exceptional guest service and leading high-performing teams in a fast-paced environment.Key responsibilities include:Ensuring seamless operations and delivery...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    About Ashford Castle: A 5-star Forbes resort property located in Ireland's first Forbes 5-star resort property, offering guests a unique experience amidst exquisite interiors, delicious cuisine, and a state-of-the-art spa.We are currently recruiting for a Spa Operations Manager to join our team. This role will be responsible for ensuring seamless operations...


  • Ballina, Mayo County, Ireland Ashford Castle (Cong, County Mayo) Full time

    About Ashford CastleAshford Castle, located in the heart of Ireland's countryside, is a luxury hotel that embodies the pinnacle of excellence in hospitality. This iconic 800-year-old castle offers an unparalleled experience for its guests, with exquisite interiors, world-class cuisine, and unique activities that cater to their every need.