Customer Success Engineer
4 days ago
Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business outcomes.
As a trusted technical advisor and strategic partner, you'll collaborate closely with our customers and the Google Cloud Platform (GCP) to deliver exceptional value. Your expertise in cloud storage solutions and deep understanding of cloud infrastructure will be instrumental in driving customer satisfaction and accelerating your own professional growth.
By building strong relationships with key customer personas and technical professionals, you'll enable the seamless performance of IT workloads. With the support of our account team leaders, Global SI, and hyper-scaler ecosystem partners, you'll proactively develop customer success plans, align consumption strategies, and orchestrate impactful milestones.
Don't miss this opportunity to make a significant impact in the fast-paced world of cloud technology and propel your career to new heights.
Essential Functions- Foster impactful relationships with customers, NetApp, and GCP account teams, deeply understanding their needs and delivering tailored solutions.
- Translate customer business requirements into actionable technical solutions and develop comprehensive customer success plans.
- Drive accelerated consumption and operational health for challenging customer organizations, promoting cloud adoption and optimizing storage solutions.
- Provide guidance and best practices for successful cloud adoption and consumption, ensuring customers are up to date with the latest technology.
- Proactively monitor usage trends and customer health, identifying optimization opportunities and addressing challenges.
- Collaborate closely with account teams in a Pod operating model, aligning on consumption goals and driving customer engagement strategies.
- Act as a technology advisor and visionary, evangelizing new features and roadmaps to support customer goals.
- Identify adoption blockers and leverage support, success bundles, professional services, and learning offerings to drive customer success.
- A minimum of 2 years of experience in customer-facing roles such as CSE/CSE/CSA, solutions consultant, professional services delivery manager, or network administrator.
- Bachelor of Science Degree in Computer Science, Information Technology, or a related field is desired.
- First experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required.
- Familiarity with hyperscalers, particularly GCP, is highly desired.
- Excellent communication and executive presence is required.
- Excellence in project management and analytical thinking is required.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway We look forward to hearing from you.
Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
#J-18808-Ljbffr-
Senior Customer Success Engineer
2 weeks ago
Dublin, Dublin City, Ireland Aitopics Full timeCrusoeCrusoe is on a mission to align the future of computing with the future of the climate.Crusoe is building the World's Favorite AI-first Cloud infrastructure company. We're pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Our AI platform is...
-
Senior Customer Success Engineer
2 weeks ago
Dublin, Dublin City, Ireland Crusoe Energy Systems LLC Full timeCrusoe is building the World's Favorite AI-first Cloud infrastructure company. We're pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the...
-
Customer Success Advocate
3 weeks ago
Dublin, Dublin City, Ireland UnitedHealth Group Full timeCustomer Success Advocate – Dublin/Letterkenny HybridOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you...
-
Customer Success Guide
12 hours ago
Dublin, Dublin City, Ireland Servicenow Full timeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based...
-
Customer Success Manager
1 week ago
Dublin, Dublin City, Ireland Stripe Full timeAbout Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work...
-
Customer Success Guide
2 weeks ago
Dublin, Dublin City, Ireland ServiceNow Full timeRegion: EMEA - Europe, Middle East and AfricaWork Persona: Required in OfficeCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100...
-
Customer Success Manager
2 days ago
Dublin, Dublin City, Ireland Intercom Full timeIntercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It's slow and impersonal. We help businesses...
-
Enterprise Customer Success Manager
2 days ago
Dublin, Dublin City, Ireland Datadog Full timeEnterprise Customer Success Manager (DACH) Dublin, Ireland As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in...
-
Customer Success Manager, EMEA
4 days ago
Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full timeCustomer Success Manager, EMEA - PerfectScale by DoiTLocation: Remote IrelandWe are looking to hire a Customer Success Manager based in any of the following: UK, Ireland, Netherlands, Spain, Switzerland, Israel.Who We AreDoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and...
-
Customer Success Manager
1 week ago
Dublin, Dublin City, Ireland MongoDB Full timeMongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
-
Customer Success Specialist
3 days ago
Dublin, Dublin City, Ireland Abrivia Full timeJob Title: Customer Success Specialist (German-Speaking) Location: Dublin City Centre (Hybrid) Operational Hours: 8:00 AM - 4:30 PM (Monday to Friday) Contract Type: Permanent Salary: €35,000 per annum + benefits. Relocation: Provided if outside of Ireland. About the Role We are looking for a German Customer Success Specialist to join our growing Customer...
-
Customer Success Associate
1 week ago
Dublin, Dublin City, Ireland Datadog Full timeCustomer Success Associate - Dutch Dublin, Ireland As a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume...
-
Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeI am looking to speak with fluent German speaking Customer Success professionals looking for opportunities in the Tech / SaaS space.SummaryWe're looking for experienced Customer Success professionals to help our customers realise and improve the value of their subscriptions and services for a company that offers database functionalities and search...
-
Customer Success Manager
4 days ago
Dublin, Dublin City, Ireland Growth-accel Full timeJoin us as a Customer Success Manager, driving client satisfaction and business growth. Leverage your strategic mindset to foster strong relationships and ensure optimal utilization of Cloudwave solutions. Full Time Ireland Design As a Customer Success Manager at Cloudwave, you'll play a pivotal role in ensuring our clients' success. Your focus will be on...
-
Customer Success Representative
1 week ago
Dublin, Dublin City, Ireland SoftCo Group Ltd Full timeIn conjunction with the Customer Success Manager, you will be responsible for developing and maintaining strong relationships with assigned customers to ensure high levels of customer satisfaction. This will include engaging with new and existing customers to ensure a positive customer experience.About SoftCo:SoftCo is a fast-growing global Procure-to-Pay...
-
Customer Success Manager
3 days ago
Dublin, Dublin City, Ireland The Panel Group Full timeWe are seeking a Customer Success Manager to oversee client onboarding, manage key accounts and ensure seamless service delivery. You will act as the primary client contact, driving process improvements and collaborating with internal teams to enhance customer success. Key Responsibilities include: Oversee client onboarding and manage a portfolio of clients....
-
Customer Success Manager
3 days ago
Dublin, Dublin City, Ireland Intercom Full timeWhat's the opportunity?We are seeking a Scaled Customer Success Manager to join our global Success Management organization. In this role, you will report directly to the Global Leader of Scaled Success and partner closely with our Sales team. You'll work with a wide variety of customers, acting as an expert point of contact for all things product and usage -...
-
Customer Success Associate
3 weeks ago
Dublin, Dublin City, Ireland Datadog Full timeAs a Customer Success Associate, you will train, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology...
-
Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland Cpl Healthcare Full timeJob DescriptionAbout the RoleWe are seeking experienced Customer Success professionals to help our customers maximise the value of their subscriptions and services.Our company offers database functionalities and search capabilities that enable businesses to transform their industries by harnessing the power of data.Key ResponsibilitiesEstablish meaningful...
-
Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland Progress Software Corporation Full timeWe are Progress (Nasdaq: PRGS) - an experienced, trusted provider of products designed with customers in mind so they can develop the applications they need, deploy where and how they want, and manage it all safely and securely.We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives...