Customer Success Engineer

4 days ago

Dublin, Dublin City, Ireland NetApp Full time
Job Summary

Join our dynamic and forward-thinking team as a Customer Success Engineer (CSE), where you'll play a pivotal role in shaping the success of our strategic cloud customers. In this exciting position, you'll guide them through every phase of their cloud storage and data services adoption journey, ensuring they achieve their desired business outcomes.

As a trusted technical advisor and strategic partner, you'll collaborate closely with our customers and the Google Cloud Platform (GCP) to deliver exceptional value. Your expertise in cloud storage solutions and deep understanding of cloud infrastructure will be instrumental in driving customer satisfaction and accelerating your own professional growth.

By building strong relationships with key customer personas and technical professionals, you'll enable the seamless performance of IT workloads. With the support of our account team leaders, Global SI, and hyper-scaler ecosystem partners, you'll proactively develop customer success plans, align consumption strategies, and orchestrate impactful milestones.

Don't miss this opportunity to make a significant impact in the fast-paced world of cloud technology and propel your career to new heights.

Essential Functions
  1. Foster impactful relationships with customers, NetApp, and GCP account teams, deeply understanding their needs and delivering tailored solutions.
  2. Translate customer business requirements into actionable technical solutions and develop comprehensive customer success plans.
  3. Drive accelerated consumption and operational health for challenging customer organizations, promoting cloud adoption and optimizing storage solutions.
  4. Provide guidance and best practices for successful cloud adoption and consumption, ensuring customers are up to date with the latest technology.
  5. Proactively monitor usage trends and customer health, identifying optimization opportunities and addressing challenges.
  6. Collaborate closely with account teams in a Pod operating model, aligning on consumption goals and driving customer engagement strategies.
  7. Act as a technology advisor and visionary, evangelizing new features and roadmaps to support customer goals.
  8. Identify adoption blockers and leverage support, success bundles, professional services, and learning offerings to drive customer success.
Job Requirements
  • A minimum of 2 years of experience in customer-facing roles such as CSE/CSE/CSA, solutions consultant, professional services delivery manager, or network administrator.
  • Bachelor of Science Degree in Computer Science, Information Technology, or a related field is desired.
  • First experience with Cluster Data ONTAP and Cloud Volumes ONTAP (CVO) is required.
  • Familiarity with hyperscalers, particularly GCP, is highly desired.
  • Excellent communication and executive presence is required.
  • Excellence in project management and analytical thinking is required.
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.

Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway We look forward to hearing from you.

Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

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