Business Analyst-Digital Solutions

2 weeks ago

Dublin, Dublin City, Ireland Zurich Insurance Company Full time

Job Summary

Zurich Life Assurance is looking for a Business Analyst to work within our award winning Digital Solutions Team. The job's core deliverables rely on delivering service to internal clients, usually at the executive or Sr. Management level. Includes using subject matter expertise to address advanced, high-level questions and issues. You will also support and advise on the development of digital solutions by understanding and documenting the requirements of relevant customers, and recommending digital improvements to ensure alignment with business requirements.

Your Role

The successful candidate's responsibilities will include but not necessarily be limited to the following:


• Understand customers' processes and products and how they fit within the goals of the function or business unit, including the graphical representation of processes and data flows. 

• Engage with all solution architects in the reviews and validation of any technical designs for digital solutions provided by the supplier, to ensure alignment with business requirements. 

• Act as liaison between the Business and IT, including representations to Legal, Compliance and Risk Management, as appropriate.

• Promote a 'visuals first' approach, where possible, with a view to allowing the evolution of the visual journey to reflect UX best practices and help identify any back end system blockers.

• Conduct internal and external user research as appropriate, using visual models as demos.

• Actively and continually familiarise with core systems (e.g. Life400, Salesforce, Tableau, MQ/API), so as to understand their integration to digital solutions. 

• Perform quality review checks on digital project deliverables, via Confluence/Jira or other project artefacts.

• Assess and contribute to recommendations for regular digital improvements and multi-system enhancements, including the detection of interdependencies between them.

• Support implementation, troubleshooting system environmental issues and providing training as required. 

• Contribute to test strategy for digital solutions, liaising with the Test Team.

• Identify and manage relevant data risks where appropriate.

• Support external suppliers, including onboarding and troubleshoot any lapsed access to Zurich systems. 

• Re-use existing digital assets for new opportunities where possible, research best practice and analyse detailed business models to support senior management in developing and improving IT processes and systems. 

• Act as technical expert in a specific process or product area, conducting process reviews and initiating change in order to contribute to continuous improvement of services to internal customers. 

• Address specific technical queries from internal clients and contribute to the envisioning and design of appropriate solutions, in line with Zurich's policies and processes and with regulatory requirements. 

• Use in-depth knowledge to solve internal customer issues

• Pro-active interest and involvement in Digital Solution team initiatives, including Search Engine Optimisation (SEO), social media and digital advertising campaigns, with a view to improving the impact that digital solutions may have, under these headings.

Your Skills and Experience

As a Business Analyst- Digital Solutions your skills and qualifications will include:


• Excellent attention to detail and communication skills

• Bachelors degree (or equivalent) in Information Technology and 8 or more years of experience in related field. 

• Understand and evaluate technology themes and make recommendations to inform policy and digital product development. 

• Ability to workshop proposals to establish detail, write, support and review specifications and complete appropriate checklists/ data risk assessments with peer reviews.

• Flexible planning approach and delivery methodology, including Waterfall, Scrum, Kanban, Agile and Sprint models.

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