Team Lead, Full Time, Fixed Term
3 weeks ago
GET TO KNOW US
At Brown Thomas Arnotts, we are Reinventing Retail. Our purpose is to enrich our customer's lives, which we achieve by living our values – Going Above and Beyond, Driving Creativity and Innovation, and Doing the Right Thing. We are one business with two iconic brands, bringing exciting experience to life through our digital and physical destinations. Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
KNOW THE ROLE
Customer experience is at the heart of everything we do. Wherever you work, you will take enormous pride in providing an excellent customer experience. Which means assisting and supporting in the day to day activities in the store. The team lead is a leader and mentor supporting team members in delivering the highest level of customer service.
RESPONSIBILITIES & DUTIES
People
Working as part of team, delivering extraordinary service to both external and internal customersParticipate and support with delivering team briefsSupport Department Manager in the completion of daily floor planners to provide for the smooth running of each areaEnsure all team members are dressed appropriately for business each day, complying with the company dress / grooming guidelinesEnsure team members are adequately upskilled and inducted into their relevant areas, i.e. completion of elearning programmes, training etc.Delegate tasks and assign responsibilities ensuring follow upEnsuring communication is open and clear within the teamContributing to team targets and goalsProvide a forum for team members to discuss issues and problems relating to the department and to brain storm solutionsRecognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behaviourBe aware and observe all Company policies and proceduresActively live and embed the Brown Thomas Group Values with each team on a regular basisProduct
Being passionate and enthusiastic about products and services availableAcquiring and updating product knowledge through supplier training, product labels, magazines etcBeing aware of product lines in other departments and introducing related product to the customerBeing knowledgeable of additional services on offer throughout the store including events and promotionsCustomer Experiences
Ensure the team is meeting and exceeding our customer's needs through product knowledge and excellent customer serviceSupport the management team with the coordination and implementation of all customer related events and in store promotionsSupport and coach team members with customer queries / returns where necessaryCreate awareness of additional services and ensure that they are offered to customers e.g. Personal Shopping and Brown Thomas Loyalty Card etc.To ensure that all team members have a full working knowledge of customer loyalty and build on it through attentive service and showcasing our loyalty programDestinations
Taking pride in ensuring team members maintain standards on a daily basisEnsure stockrooms are laid out in an orderly, disciplined and commercial fashion and kept neat and tidy at all timesEnsure all merchandise is checked, priced and stocked properlyBe aware of all store promotional activities, including window displays, advertising etc.Ensure all promotional material/ticketing is ordered and in place on time and in keeping with company standardsEnsure regular feedback is given to senior management on customer reactions to merchandiseFollowing health and safety procedures and security proceduresLearn, understand and comply with all company policy and proceduresGeneral
To assist with any other duties required by Store ManagementTo maintain a good working relationship with colleagues in store, Head Office, Brown Thomas Dublin, BT2 Regional Stores and ArnottsTo represent the Company's interests with all internal & external interactionsTo observe confidentiality in respect of Company activitiesTo be aware of and adhere to all store audit requirementsKNOW WHAT WE'RE LOOKING FOR
Effective communicationStrong sense of teamworkSelf-motivationStrong customer service skillsPassion for our brands and our productsKNOW HOW WE WORK
Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.
We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.
We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer's lives better.
We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.
We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.
Brown Thomas Arnotts is an equal opportunity employer committed to fostering a diverse and inclusive workplace where culture and creativity come together. Our future success depends on the perspectives and contributions of all team members – their diverse backgrounds, abilities and experiences make our business stronger. We don't discriminate on the basis of gender, marital status, family status, age, disability, sexual orientation, race, religion, and / or membership of the Travelling community.
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