Shop-Moderation Safety and Compliance Analyst, EMEA Moderation

3 weeks ago

Dublin, Dublin City, Ireland TikTok Full time
About the team

E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers but also our sellers and creators.

Service and Moderation Team (SMT) is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience.

SMT is looking for a (Listing, Content, Intellectual Property Rights) Safety, and Compliance Specialist role in overseeing and controlling the quality of E-commerce moderation.

Responsibilities- Have a deep understanding of Listing/Content/ Intellectual Property Rights moderation guidelines and moderation strategies from the policy team, and work as an expert for the specific domain's expert to conduct a deep dive into the bad cases/grey cases of the Global E-commerce platform.

- Identify risk trends of our platform, and opportunities for policy/process improvements and operational efficiencies, potential risks, and challenges associated with proposed solutions.- Output data reports for specific markets among internal and external teams to present the findings, address the risk via making data-driven recommendations for process optimization, and drive long-term solutions implemented.

- Driven solutions implemented with QA, SOP, Policy, and Algorithms to improve Human/Model Quality, Policy, and Model Strategies based on detected trends.

- Manage requests from cross functions for deep-dive analysis with high-level quality, and efficient delivery.

Minimum Qualifications- Accept the shift; the role will require you to work variable hours on a shift pattern. The shift pattern may include weekend, evening, and night work.

You will be required to work five of any seven days per week;- Bachelor's Degree or equivalent education/experience, an advanced degree is preferred.- Strong time management, risk management, and written and verbal communication skills.- Good knowledge of Excel/Google Sheets/ to support basic data analysis and visualization.

- Analytical mindset with the ability to drive process improvements.

Preferred Qualifications- 3 years of working experience in Listing/Content/Intellectual Property Rights compliance as Subject Matter Expert for Trust & Safety operation/Quality Assurance Analyst;- Proficiency in data analysis and visualization, particularly in conducting root cause analysis;- Strong ability to work collaboratively with cross-functional teams;- Adaptable, fast learner and highly motivated with experience in operations and project management;- Highly organized and detail-oriented with a proactive work-style;- Proficiency in Spanish is a plus for this role to support the work in the Spanish market.

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