Sr. Manager, Software Development
3 weeks ago
Job ID: | Amazon Data Services Ireland Limited - A65
Drive incident tooling and response for AWS services to reduce duration of customer-impacting incidents. Take ownership of a global charter, to drive next generation of incident software and processes to help continually improve customers' availability experience on AWS.
Key job responsibilities
Build and execute long-term roadmap for incident software used by AWS resolvers, services leaders, and senior leadership. Drive a high operational excellence bar for incident tooling, and ensure this tooling works reliably during large-scale events. Lead, grow, and sustain a global team of builders who will deliver/operate incident software, respond to large-scale customer impacting events. Drive best-practices/mechanisms for incident resolution across AWS.
A day in the life
You think and operate your area independently, strategically (with a long-term outlook), with high judgment, and high empathy. You meet with your team on a regular cadence to help build/guide/audit the incident tooling roadmap. You are deep in the details, review metrics/responses from the previous week's incidents to identify learnings, and celebrate what went well. You meet with your builders 1:1 and 1:N to help guide their work and career development, and listen to their input. You regularly incorporate feedback from your team and customers in your operating model. You attend org level ops meetings to help present your team's operational wins and COEs, and learn from your partner teams as well. You partner with upstream services your tooling is dependent on, and your customers (other AWS services, leaders) on areas to collaborate on.
About the team
The RIS organization's mission is to make customer-impacting incidents fewer and shorter. As part of this mission, we deliver incident tooling (e.g. service monitoring, driving engagements with resolvers, incident management tools)/response and mitigation (e.g. zonal shift)/prevention (e.g. ORR, COE, Game days). The team has a constant drive to get stuff done, delivering value to our customers every day, and not being afraid to invent or re-invent as needed. While we try to move fast & make quick decisions on paths forward, we balance this with a priority for maintaining availability/resilience of the things we ship and operate. While we have a culture of high engagement, and awareness of the responsibility we carry to help with overall AWS availability, we believe in and encourage our builders and leaders to maintain a strong work-life harmony.
We are open to hiring candidates to work out of one of the following locations:
Dublin, D, IRL
Experience in engineering
- Experience in engineering team management
- Experience in planning, designing, developing and delivering consumer software
- Experience partnering with product or program management teams
- Experience managing multiple concurrent programs, projects and development teams in an Agile environment
Experience partnering with product and program management teams
- Experience designing and developing large scale, high-traffic applications
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial tel: If calling from Ireland, please dial tel:
Posted: May 24, 2024 (Updated 2 days ago)
Posted: May 24, 2024 (Updated 2 days ago)
Posted: May 24, 2024 (Updated 2 days ago)
Posted: May 24, 2024 (Updated 2 days ago)
Posted: May 24, 2024 (Updated 2 days ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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