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Business Analyst
4 months ago
Contract type: Permanent, full-time
Location: Dublin, hybrid
In this position, you will train new and existing users on best practices, monitor the Help Desk to promptly address user requests, and keep users informed throughout the ticketing process. You will also assist with IT-related questions and requests. Display your strong attention to detail, excellent communication skills, and ability to work independently while supporting your team, as you manage data updates and reporting needs effectively.DAY TO DAYMeet with teams, in person where possible, to understand and identify business requirements for any feature improvements, tracking, data updates and reporting needsTrain new and existing users on system use and best practicesTroubleshoot data and reporting discrepancies to ensure accuracy of data, system integrity, and reliabilityMonitoring Help Desk to ensure that we respond promptly to user requests and acknowledge that their issue/request is being processedUpdate users throughout the ticketing process to ensure that users are aware of the progress and, if applicable, delaysAssist with IT related questions and requestsREQUIRED SKILLSFluency in EnglishStrong attention to detail and excellent communication skillsExperience with Microsoft Office, SharePoint (a plus), and Azure AD / ADFS (a plus)Minimum one-year work experience of analysing data/reportsMinimum one-year experience communicating with customers/clients in verbal and non-verbal formatsExperience with a help desk ticketing system (a plus)The ability to work independently while also being a team playerTwo days, minimum, in office per weekBENEFITSAnnual Leave: 28 days increasing annual leave (33 days max)Prime D2 city centre location Good Friday as a company holidayHealth insuranceDental insuranceGym membership allowanceCycle to work schemeTaxsaver schemePrivate retirement savings account (PRSA)Company wide competitions and prizesMonthly team events and quarterly company eventsThird party employee assistant program (EAP)Uncapped referral bonuses of 2,000.00 €Internal development opportunities across our international officesAbout usWith over 400 employees worldwide at MD7, we are a small-big company on the verge of becoming a big-small company. We are proud to have 5 European offices across Ireland, Germany, Spain, and The Netherlands. As the experts for digital infrastructure solutions, we help our clients establish mutually profitable long-term partnerships with property owners for mobile phone antennas and EV charging stations. We support the full circle process for our partners from initial contact to leasing agreements and continued customer assistance.
Our Core Values are the heart of our operations. Over the last two decades, we've fostered a culture of respect, collaboration, and individual empowerment, while striving to achieve our big goals. Find out more about our Core Values, our Purpose and Vision here.
If you are looking for an exciting career opportunity within a fast-paced, international environment, you may have just found your place to be. Come and join our mission to help connect the world and, in doing so, impact the lives of people and communities.
WE TAKE GOOD CARE OF YOU
At MD7, we approach everything we do with a deeper level of care and respect for people. We strive to make a difference in the lives and communities of our team members and partners. That's why MD7 offers different ways for our people to experience well-being, personal growth, and overall satisfaction. When you feel good, you do your best work and live your best life.
CAREER DEVELOPMENT
We are committed to providing learning and development opportunities for all MD7 employees. In fact, in 2023 we promoted 22% of our employees into leading positions to support our growth. We can proudly say that our entire leadership team has been promoted internally.
WHAT TO EXPECT WHEN YOU APPLY
If we have piqued your interest, we are delighted to receive your application. In line with our Core Values, it is our goal to respond to every applicant in a timely manner. In the upcoming weeks, keep an eye on your emails and spam folder to make sure you don't miss our response.
