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Finance/Operations Business Partner
4 months ago
The Finance/Operations Business Support Lead provides complete support service to the Financial Controller, ensuring all business systems are up-to-date and operational. Reporting to the Financial Controller, this role involves escalating complaints to the Financial Controller, assisting in team performance, and delivering top-notch support services to internal customers.
Job Responsibilities- Communicate system updates impacting front office usage to the company
- Liaise with Global and local Service Desk for system changes
- Attend meetings with Global support for global service ticket management
- Collaborate with Global support team
- Tasks related to Integration with partnering organizations
- Responsible for release prioritization in POS/AX
- Act as first point of contact for POS issues
- Offer support with patient refunds
- Handle commission queries through support desk
- Provide AX training to new starters
- Participate in team meetings and contribute proactively to team development
- Assist with project-based work for process improvements
- Cross functional training as required
- Execute duties as assigned by superior
- Strong Communication Skills (written and oral)
- Excellent Telephone Skills
- Previous Office/Secretarial Experience
- ERP systems experience
- Proficient in Microsoft Office Suite
- High level of accuracy
- Ability to meet tight deadlines
- Team player with initiative and ability to work under pressure
- Reliable, punctual, and takes pride in work
- Organized with attention to detail
- Good time management skills
- Flexible
Hidden Hearing is an equal opportunities employer. We value diversity, equity, and inclusion in our workplace. If you have specific requirements, we will provide reasonable accommodations in the recruitment process. Equal opportunity for all applicants is ensured regardless of various factors.
Who we areHidden Hearing Ireland has been providing hearing health care across Ireland for over 35 years. Combining technology with professional care, our commitment to employee engagement creates a culture where everyone can develop and deliver outstanding service. Our purpose is to provide life-changing hearing care through trust, teamwork, innovation, and a positive attitude.
Our team comprises various professionals dedicated to providing exceptional care. By respecting differences and focusing on our shared purpose, we have been changing lives for over 35 years. Join us to become a modern hearing care expert and achieve your career goals. We're eager to hear from you
