Current jobs related to IT Incident and Supplier Manager - Dublin, Dublin City - NBI group
-
Major Incident Manager
4 months ago
Dublin, Ireland JPMorgan Chase & Co. Full timeMajor Incident Manager After successfully launching a brand-new retail bank into the United Kingdom, we’re super excited to be scaling up our Chase brand and growing our team with it. To that end, we’re looking for exceptional Incident Managers who have experience working in highly available, high transaction throughput technology contexts....
-
Incident Response Consultant
4 months ago
Dublin, Ireland Rapid7 Full timeAbout the Team The Rapid7 Incident Response team is considered the tip of the spear within Rapid7's Detection & Response practice. This team is primarily responsible for ensuring 24/7 breach response coverage for Rapid7's MDR and retainer customers, guaranteeing to be there for our customers in their greatest times of need. All services are delivered...
-
Supplier Assurance Manager
3 weeks ago
Dublin, Ireland Ornua Foods Full timeOrnua is a dairy co-operative which sells dairy products on behalf of its members, Ireland’s dairy processors and, in turn, Irish dairy farmers. It is Ireland’s largest exporter of Irish dairy products, exporting to 110 countries worldwide. Headquartered in Dublin, Ornua has annualised sales of over € billion and a global team of 3,000 employees. ...
-
Manager, Business Incident Response
1 month ago
Dublin, Ireland Meta Full timeSummary: Meta is looking for an Operations leader to join the Business Incident Response team within Global Response Operations (GRO). The GRO organization responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By...
-
Associate, Supplier Relations
3 weeks ago
Dublin, Ireland GEMINI Full timeDepartment : Finance The Role: Associate, Supplier Relations Responsibilities: Support in executing all aspects of sourcing/procurement operations related activities (supplier onboarding (TPRM), creating purchase orders, building and maintaining supplier relationships, RFPs, contract negotiations, service renewals, and monitoring quality...
-
Dublin, Ireland Kellogg Full timeContinuous Improvement and Supplier Relationship Manager Are you passionate about driving operational excellence and fostering strong supplier relationships? Were seeking an experienced professional to lead our integrated work systems, elevate performance and enhance governance. As the Supplier Relationship Manager, youll collaborate closely with our...
-
Senior Software Engineer, Incident Response
4 months ago
Dublin, Ireland Squarespace Full timeThe Squarespace Incident Response & Observability team is looking for a Senior Software Engineer to lead the automation & experimentation efforts for detection, monitoring, and mitigation across Squarespace-powered systems, to protect our Customers from product and service degradations, incidents and outages, and empower our engineering staff with the...
-
Device Supplier Assurance student placement
1 week ago
Dublin, Ireland Viatris Full timeMcDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...
-
Health & Safety Manager - Dublin
3 months ago
Dublin, Ireland John Sisk and Son Full time#IJ Health & Safety Manager - Dublin The Data centre division is looking for Health & Safety manager to join the team in Dublin . Responsibilities Demonstrate strong leadership skills. Assist the BU HSE Manager in the consistent roll out of company strategy and expectations within SOPs, Guidance etc. Carry out high quality safety...
-
Dublin, Ireland Abbott Full timeThe Opportunity The position of Senior Supplier Quality Engineeris within our Abbott Diabetes Care Division, located in our Dublin or Cork offices. The Senior Supplier Quality Engineer will be responsible for activities related to Third Party Manufacturing (TPM) performance, monitoring and management. In this role you will provide QA leadership...
-
Dublin, Ireland Abbott Laboratories Full timeAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life....
-
Dublin, Ireland ARDAGH GROUP Full timeThird-Party Assurance ManagerThe Third-Party Assurance Manager will collaborate closely with and report into the Technology Risk team lead to develop and implement comprehensive risk management frameworks and artifacts for third party assurance and risk management. Your primary responsibility will be to oversee and manage the risk assessment and assurance...
-
Group Cyber
3 weeks ago
Dublin, Ireland ARDAGH GROUP Full timeThird-Party Assurance Analyst (Technology and Cyber Risk)We are seeking a detail oriented and motivated Third-Party Assurance Analyst to support our Third-Party Assurance Manager in ensuring the security and compliance of our third-party technology suppliers. The Third-Party Assurance Analyst will collaborate closely with the Group Cyber team to develop and...
-
Health & Safety Advisor
4 months ago
Dublin, Ireland John Sisk and Son Full time#IJ Founded in 1859, we are an International Construction Company that strongly emphasises performance, quality, teamwork and a "hands-on” management approach to ensure client satisfaction. Family ownership for five generations has set the cultural tone for John Sisk & Son. We have been Building Excellence for over 150 years by building trust, certainty,...
-
IT Support Analyst
2 months ago
Dublin, Ireland Pets at Home Group Plc Full timeDescription About the Role The role of IT Support Analyst is responsible for analysing and resolving colleague IT issues and identifying technical solutions for colleagues at Stafford Fulfilment Centre. This role combines a number of different aspects of IT support; providing 1st line advice and guidance for technical issues; delivering hardware,...
-
Infrastructure Technical Support Manager
4 weeks ago
Dublin, Ireland Capita Full timeHybrid role with our Dublin office.Job title:Infrastructure Technical Support ManagerJob Description:Help strengthen our Team as our Infrastructure Technical Support Manager. Hybrid role with our Dublin office, with being onsite 2-3 times a week, home based the rest.Great opportunity to join our team as our Infrastructure Technical Support Manager to be...
-
Associate Director, R&D Procurement
2 months ago
Dublin, Ireland Organon Full timeJob DescriptionThe PositionThis position will be responsible for working alongside the Director/Team Leader of R&D Procurement & Supplier Management in developing and executing a multi-year R&D sourcing strategy that expands the capability and flexibility of working with external partners across the R&D organization at Organon. This position will be...
-
Senior Health
3 months ago
Dublin, Ireland John Sisk and Son Full time#IJ Senior Health & Safety Advisor - Dublin The Life Science and Tech division is looking for Health & Safety manager to join the team in Dublin. Responsibilities Demonstrate strong leadership skills. Assist the BU HSE Manager in the consistent roll out of company strategy and expectations within SOPs, Guidance etc. Carry out high quality...
-
Vice President
4 months ago
Dublin, Ireland JPMorgan Chase & Co. Full timeThe Cybersecurity and Technology Controls Assurance organisation is comprised of highly skilled and passionate cybersecurity professionals whose mission is to create a shared understanding of firmwide tech, data and cyber risk enabling our business and customers to make risk-informed decisions. As a Vice President - Third-Party Cybersecurity Assessor...
-
Health, Safety
3 weeks ago
Dublin, Ireland Elgin Energy Full timeOur Vision Our MissionElgin Values Elgin ValuesCore behavioural responsibilities for all employees:Agility We Lead with Agility Integrity We Act with IntegrityExcellence We Empower Excellence Integration of our three core values into our employment processes and frameworks allows Elgin to recognise and respect individual employees for their personal...
IT Incident and Supplier Manager
4 months ago
Overview
We're National Broadband Ireland and we're delivering the largest telecommunications project that Ireland has ever seen. We're designing, building and operating Ireland's new, high-speed wholesale broadband network under the National Broadband Plan. Our aim is to radically transform the country's broadband landscape through the delivery of quality, affordable high-speed broadband to all parts of Ireland where such services are not available commercially.
The NBI network using a combination of State subsidy and commercial investment will deliver high-speed broadband to over 1.1 million people and over 569,000 premises in Ireland. No matter how remote or rural, no town, village or community will be left behind. NBI will be responsible for the management of the new national broadband network for the next 25 years.
To hear more about our colleagues working on the rollout of the National Broadband Plan, please click here .
Key Objectives / Accountabilities:
This role is part of OE Support team and requires comfort within a constantly changing environment. It requires attention to detail, creating and following ITIL processes, ability to solve problems and develop strong relationships internally and externally to delver a high quality of of support services.
NBI is looking for an experienced IT Incident and Supplier Manager who is motivated to help with multiple work streams:
- management of technology suppliers and partner relationships (including budgets), supplier governance, facilitation of new initiatives, and input into sourcing decisions
- management of activities related to SLAs and contract management of our 3rd party vendors and ensuring quality of service
- Incident management and KPI reporting
Key Responsibilities:
- Implementing the new Operational Model, between NBI Stakeholders, Net Ops and X3T
- Monitoring and managing the day to day operation of NBIs' internal NBI's Enterprise IT Operations systems ensuring they are fit for purpose with utility and warranty.
- Manage performance of our suppliers and contracts ensuring they are meeting SLA's and providing the service of the business needs ensuring they're bringing value
- Manage OE ticketing queues and reporting
- Work with business stakeholders and IT to ensure the quality of documentation and ability to measure and manage the performance of incident tickets against KPI's.
- Develop and optimize internal processes as per ITIL standard and enforce compliance and deliver reports.
- Be part of on call rota on the team for P1 - P3 incident management.
- Focus on incident prevention and problem management to reduce the number of incidents
Knowledge & Experience:
- At least 5 years' experience of IT operations management in a 24*7 environment, ideally in a telecoms or similar demanding SLA environment.
- Contract management and contract change management experience
- Exceptional relationship management skills
- Experience in Process development and Improvement
- Proven problem solving experience
- Strong experience managing 3rd party vendors, diverse stakeholder groups and ideally outsourced partners.
- A thorough understanding of the principles of ITIL and eTOM and the application of same.
- Ability to manage Major incidents, in a controlled and calm manner, getting the best from all parties involved and accelerating its resolution.
- Have experience in ISO 20000 and ISO27001
- Excellent communication skills, adapting the messages to suit the targeted audience.
- Enthusiastic and comfortable with rapidly changing environments .
Competency Profile:
Business Competencies
Customer Focus
Problem Solving
Business Focus
Results Focus
Change Orientation
Innovation
People Competencies
Leadership
Influencing & Winning Commitment
Teamwork
Interpersonal Skills
Oral & Written Communication
For more Information on National Broadband Ireland please visit:
Welcome to National Broadband Ireland - NBI
Back to list Print this page Apply Now #J-18808-Ljbffr