Head of Digital Onboarding for Europe, Middle East and Africa- Director

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Digitization, Strategy and Transformation to Citi's Treasury and Trade Solutions (TTS) function within our Services Business.

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Citi has had a presence in Ireland since 1965, it was one of the first foreign banks to open an office in the country and is the Citibank Europe Plc Headquarters.

Team/Role Overview

This specific role sits within our Platform and Data Services (PDS) team. The Onboarding Product team is responsible for implementing our global digital strategy across the 52 markets in the region, supporting client onboarding across TTS business lines. The strategy includes the transformation of the operating and engagement model through delivery of self-service and digitized capabilities. We work in a cross functional model to facilitate a consistent experience across all markets, both in-region and globally.

The digitization efforts currently underway aim to provide a simplified and digitized onboarding and bank account management experience to drive increased client satisfaction and reduce cycle times for client requests.

What you'll do

This role will be focused on leading a cross-functional team of Product Managers delivering our cluster strategy for Onboarding. This includes but is not limited to Account Opening & Account Maintenance, Digital Signer Management, Checklist Certification, Documentation Negotiations and Encumbered Accounts.

In this role you will be the primary contact point across the 52 Europe and MEA markets for your Global Onboarding partners, delivering and commercializing our Global onboarding capabilities. In addition, you will be the primary contact point for all country and sub-cluster contacts in these markets who will rely upon you and your team to enable delivery of local changes across the Onboarding product suite, including all local changes for regulatory reporting and other mandated changes in the onboarding space.

From an organizational perspective you will be responsible for leading your team's partnership across the clusters, with Legal, Risk, AML and other business lines, ensuring a cohesive and timely delivery of all aspects of the Global Onboarding strategy. In addition, you will be expected to grow into an expert on all aspects of the products managed by your team, acting as the senior escalation point for all non-standard requests and discussions.

• You will be the Senior program sponsor for geographic expansion of our digital capabilities including but not limited to, Self-Initiation, Digital Onboarding, Digital Signer Management, Product Onboarding;
• Act as the senior contact point for queries from countries and sub-clusters on all facets of Onboarding;
• Providing key senior management input into various forums, including CADPO client asset forum;
• Acting as senior cluster approver on all Documentation Governance Steering Committee Meetings;
• Acting as key client interaction point, for all commercialization efforts across the Product suite, conducting client meetings, roadshows, client systems training and demos as needed;
• Working with Sales and Banking partners on solutioning for non-standard product offerings including encumbered accounts, negotiated clients etc.
• Note: this role will be supporting multiple time zones and as such will need to be flexible; Additional flexibility will be needed to handle programmatic deliverables that arise in this space and ensure successful completion of same

What we'll need from you

We are looking for someone that will be laser focused on client experience and can drive the onboarding experience forward in terms of innovative thinking, defining industry leading features and capabilities both for our external customers and the internal stakeholders who help support our products. Here are a few of the key attributes we will be looking for as part of the recruitment process:

• Solid and demonstrable Product Management / Product Head experience preferably in a banking environment;
• In depth project/program management experience preferably in a bank;
• Excellent communication skills – ability to alter communications approach depending on your audience - level of seniority, technical acumen, internal vs. external, etc.;
• Comfortable to chair senior dialogue in high-pressured environment and manage risk escalation appropriately within the organisation;
• Ability to work and drive cross functional groups of stakeholders, countries, global and regional teams
• Design thinking- Successfully translate client journeys into business requirements and technical discussions;
• Ability to think through user problems, find solutions that eliminates manual touch points for our clients;
• Thought leadership – the ability to form convincing, knowledge-rich opinions on your areas of expertise and articulate those ideas through white-papers, presentations and client interactions.
• (Highly Preferable) – experience in Design Thinking and/or AGILE techniques to define Epics/Features and User Stories;
• Bachelor's/University degree, Master's degree preferred and managerial experience

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

You'll get to lead a team of extremely talented Product Managers and lead a business line over 3 clusters, all while interacting with a great network of talented Senior partners across multiple functions (Product, Sales, Legal, Risk and Operations) and geographies (EMEA spans over 50 markets). In addition to running your own Product vertical you will have the opportunity to develop Agile Product Manager skills as well as growing in mentoring and coaching your team.

We also provide a lot of flexibility – there is no 'clock-in', 'clock-out' we let people manage their work around their lives and currently have a hybrid approach to office presence (3 days in the office, 2 days where you like). Other key benefits include:

• Live Well, Stay Healthy – Citi provide programs and services for your physical and mental well-being, including private healthcare.
• Paid Parental Leave – We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families.
• Save Well, For Now and Your Future – We empower our employees to manage their financial well-being and help them plan for the future with our pension scheme.
• Keep Learning – Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge.
• Be Well, Take Time Off – We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• Support Your Community – We offer our employees resources and tools to volunteer in the communicates in which they live and work.

So now that you have read a bit about Citi, the role, what we are looking for and the benefits you will get – if it still sounds good click to apply today We look forward to hearing from you.

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