Quality Specialist

3 weeks ago

Dublin, Dublin City, Ireland Lexconsultancy Full time

This leading Airline organisation is seeking a Customer Quality & Training Specialist to support the management of the customer quality and training relationship across all teams.

The successful candidate will be responsible for developing and implementing the Quality, Communication and Compliance strategy for all customer contact centres, as well as designing, developing, implementing, and overseeing training programs for all customer contact centre staff. The Customer Quality & Training Specialist will be expected to constantly review the output of the Customer Contact Centre Agents work and conduct weekly call assessments to ensure all agents are working in line with this company's guidelines and best practices.

Key Responsibilities:

  • Constant review of the output of the Customer Contact Centre Agents work
  • Conduct weekly call assessments to ensure all agents are working in line with this company's guidelines and best practices
  • Assist with the planning, development and implementation of a customer quality framework
  • Assist with the planning, development and implementation of a customer contact centre training framework
  • Evaluate, re-engineer and establish contact centre process maps to ensure consistently high levels of service quality and first contact resolution
  • Ensure that all quality measures and standards are communicated to all centres and understood by all members
  • Review calls, emails, non-voice channels to measure quality of customer service and adherence to company policies & procedures
  • Review of the training needs within the global customer contact centre to ensure each member of team has the required knowledge and tools to carry out their roles to the best of their ability always
  • Support, mentor and coach all new and existing agents to ensure high levels of support is provided at all times
  • Coordinate and investigate customer complaints or feedback received from the Customer Relations team and senior management
  • Be a key player and Subject Matter Expert for all customer contact centre related projects as and when required

Requirements:

  • Strong background in customer contact centre operations with particular focus on customer service, quality, and training delivery
  • Proven self-starter with the ability to work on own initiative
  • Experience in a dynamic, fast-changing environment is preferable
  • Proven experience in analysing and interpreting data and producing outputs with a high level of accuracy and attention to detail
  • Ability to adapt quickly to changes priorities, systems and technology
  • Excellent interpersonal skills with the ability to effectively negotiate
  • Strong written and verbal communication skills, with the ability to present facts and opinions articulately & objectively
  • Proficient in MS Office Suite – strong Excel and PowerPoint skills are essential
  • Proven numerical and analytical skills with a high degree of accuracy and attention to detail
  • An enthusiastic team member with a flexible and positive attitude to work
  • High computer literacy
  • Fluent in English, both written and spoken
  • Ability to travel globally to other sites as and when required

If you are a proven quality and training specialist with strong problem solving, analytical and training delivery skills, then we encourage you to apply for this exciting opportunity.

Fantastic opportunity to join a highly prestigious market leading global brand with ample scope for further career progression and development within the organisation.

Excellent salary & bens package

To apply, please submit your CV via the web link


#J-18808-Ljbffr

  • Quality Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Independent Search Solutions Full time

    My client requires a Quality Specialist to join their Quality Team for a 12 Month Fixed Term Contract. Based in Galway City this leading Life Science & Pharmaceutical Firm has plans to expand its facilities in 2024 and will be looking to take on board an established Quality Specialist who has 3-5 Years' experience already working in a regulated environment...

  • Quality Specialist

    1 month ago

    Dublin, Dublin City, Ireland Independent Search Solutions Full time

    My client requires a Quality Specialist to join their Quality Team for a 12 Month Fixed Term Contract. Based in Galway City this leading Life Science & Pharmaceutical Firm has plans to expand its facilities in 2024 and will be looking to take on board an established Quality Specialist who has 3-5 Years' experience already working in a regulated environment...

  • Quality Systems Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    On behalf of my client, a global pharmaceutical company, we are collaborating with them on a new hire for a Quality Systems Specialist.Permanent opportunity with hybrid option.Key responsibilities and reporting to the QA Compliance Manager: ·Support the ongoing management of electronic Quality Management Systems(eQMS) related, but not limited to the...

  • Quality Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland TES Recruitment Full time

    Up to €49,000 a year - Permanent, Full-time Job details Job details Here's how the job details align with yourprofile . Pay Up to €49,000 a year Job type Full-time Permanent Shift and schedule Weekend availability 10 hour shift Night shift Location Dublin, County Dublin Full job descriptionQuality Specialist – Large Food Manufacturing Operation...

  • Quality Specialist, Compliance

    3 weeks ago

    Dublin, Dublin City, Ireland West Pharmaceutical Services, Inc Full time

    Select how often (in days) to receive an alert: Title: Quality Specialist, Compliance Requisition ID: 63624 Date: Apr 28, 2024 Location: Dublin, Leinster, IE Department: Quality Description: At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our...

  • Quality and Safety Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland HCI Full time

    At HCI we help providers of health and social care make intelligence driven decisions to attain, manage and improve quality, safety and regulatory compliance. Reporting to the Director of Quality and Safety, the Quality and Safety Specialists role shall include, development, implementation and support of practical quality and safety management systems within...

  • Quality Measurement Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Meta Full time

    You can create a Career Profile to get job suggestions, prepare for the interview process, and more. Quality Measurement Specialist - Thai Market Quality Measurement Specialist - Thai Market The Global Quality Expert Review Team drives accountability for operational excellence, quality metrics, continuous improvements, and lead the implementation of our...

  • Quality Assurance Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Xcenda, LLC Full time

    Quality Assurance Specialist page is loaded Quality Assurance Specialist Apply locations Cork, Ireland time type Full time posted on Posted 2 Days Ago job requisition id R247699 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being...

  • Quality Assurance Specialist

    4 weeks ago

    Dublin, Dublin City, Ireland Xcenda, LLC Full time

    Quality Assurance Specialist page is loaded Quality Assurance Specialist Apply locations Cork, Ireland time type Full time posted on Posted 2 Days Ago job requisition id R247699 Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being...

  • Senior Quality Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland West Pharmaceutical Services, Inc Full time

    Select how often (in days) to receive an alert: Title: Senior Quality Specialist (Compliance) Requisition ID: 66012 Date: May 31, 2024 Location: Dublin, Leinster, IE Department: Quality Description: At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a...

  • Quality/QA Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Cagents Full time

    CAI is a 100% employee-owned company established in 1996, that has grown year over year to nearly 700 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated and other mission critical industries. Meeting a Higher Standard: Our approach is...

  • Senior Quality Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland West Pharmaceutical Services Full time

    Join our Team at West! At West, we are a team with a mission to enhance patient lives, a legacy that spans over a century. Starting with Herman O. West's breakthrough in supplying penicillin during World War 2, we have been delivering life-saving medicines to millions daily, shaping the healthcare industry. Now, we invite you to be part of this legacy and...

  • Quality Control Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl in partnership with our client Pfizer are seeking a Quality Control Specialist (NPI/ES/RMCR) to join the team for a 12-month fixed term contract at their cutting-edge facility in Dublin, Grange Castle.Key Responsibilities:Support the QC NPI, QCES, and RMCR teams in preparing new products for Quality Control.Lead and manage all QC NPI, QCES, and RMCR...

  • Quality Control Specialist

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl in partnership with our client Pfizer are seeking a Quality Control Specialist (NPI/ES/RMCR) to join the team for a 12-month fixed term contract at their cutting-edge facility in Dublin, Grange Castle.Key Responsibilities:Support the QC NPI, QCES, and RMCR teams in preparing new products for Quality Control.Lead and manage all QC NPI, QCES, and RMCR...

  • Quality Operations Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland OASIS Group Full time

    Quality Operations Specialist (Nightshift) Dundalk, County Louth, Ireland Full time, Permanent Who We Are Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients. Skills and attributes ...

  • Job Opportunity: Quality and Safety Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Hci Full time

    Job Opportunity: Quality and Safety SpecialistAt HCI we help providers of health and social care make intelligence driven decisions to attain, manage and improve quality, safety and regulatory compliance.Reporting to the Director of Quality and Safety, the Quality and Safety Specialists role shall include, development, implementation and support of practical...

  • Quality Control Specialist

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl in partnership with our client Pfizer are seeking a Quality Control Specialist (NPI/ES/RMCR) to join the team for a 12month fixed term contingent contract, onsite at their state of the art plant in Dublin, Grange castle. Job Purpose: ·Support the QC NPI and QCES and RMCR teams in the operational and analytical readiness of new products in and out of...

  • QA Specialist, External Quality

    3 weeks ago

    Dublin, Dublin City, Ireland TEAM HORIZON Full time

    Team Horizon is looking for a Quality Assurance Specialist for External Quality for their client, a leading biopharmaceutical company in Dublin. As a part of this role, you will be responsible for supporting quality assurance tasks related to Contract Manufacturing oversight and quality systems.Why consider this opportunity:Join a top-notch manufacturing...

  • PV and Clinical Quality Specialist

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    On behalf of my client, a global pharmaceutical company, we are working with them on a new role for a Pharmacovigilance and Clinical Quality Specialist. This is a full-time permanent role based in Dublin. The Role & Responsibilities: The main purpose of this cross functional position is coordinating and leading a variety of: Pharmacovigilance system quality...

  • Quality Control Reference Material Specialist

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl in partnership with our client Pfizer are seeking a Quality Control Reference Material Specialist to join the team in their state of the art site in Grange Castle, Dublin for a 12 month fixed term contract. Quality Control Reference Material Specialist Your role will be in the Quality Control Department in Pfizer Grange Castle as part of an expanding and...