PA2024276 - Senior Policy Administrator

3 weeks ago


Dublin, Dublin City, Ireland SS&C Technologies Holdings Full time
Job Description

About the Role

Hybrid Opportunity in Dublin

We are expanding our Life and Pensions operation in Dublin and looking for highly experienced Senior Policy Administrators to join our dynamic team. You will play a key role in supporting a DC Group Pensions service for a new client launching in September this year.

Responsibilities:

  • Support various aspects of Pensions Scheme administration, assisting Employers, Group Scheme Members, and Members with Individual products
  • Tasks include Onboarding of New Employers and Members, Contribution processing, In-Service Withdrawals, Retirement Processing, Member and Employer Updates, and handling queries
  • Handle policy claims and servicing transactions for different life insurance products
  • Collaborate with team members and Manager to maintain Service Levels
  • Manage workload and queues efficiently
  • Prioritize tasks to meet deadlines and standards
  • Stay updated on pension legislation, compliance, and market trends
  • Develop a deep understanding of client products to deliver excellent service
  • Build strong relationships with customers, colleagues, and external contacts
  • Promote a friendly and professional image to customers and colleagues
  • Work in a productive team focused on delivering excellent service
  • Review others' work to ensure high standards are kept

Requirements:

  • Hold Accredited Product Advisor (APA) qualification in Pensions or show willingness to obtain it within 12 months (SS&C will support)
  • 3-5 years of experience in a similar pension administration role
  • Strong communication and interpersonal skills with leadership abilities
  • Extensive people management experience
  • Well-organized and methodical with experience in meeting deadlines
  • Excellent verbal reasoning and numeric skills
  • Maintain a professional image and communicate effectively
  • Strong problem-solving and decision-making skills


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