Finance Customer Support

3 weeks ago

Dublin, Dublin City, Ireland Phorest Full time

Would you like to create the future of a product used by thousands of businesses and millions of consumers? Phorest Salon Software powers almost 10,000 hair and beauty salons in the UK, Ireland, Germany, Australia, Finland, USA, Canada, UAE and Netherlands and the platform processes 7 million appointments a month for hair and beauty consumers. Phorest is the number 1 salon software brand for premium independent salons in those markets and our next goal is to become a platform upon which other companies can build applications for premium salons.

Our system touches every point of the salon experience. We have the in-salon software desktop application, Phorest Go (the native staff application), online bookings website for salons, and custom native apps per salon. In a typical month, Phorest processes 3 million appointments and we send over 3 million SMS and 4 million emails. We process 200k online bookings per month and over 150 custom built white label native apps.

The Opportunity

Join Phorest in an exciting role that offers the chance to develop a career in Finance. As part of our Finance Team, you will play a key role in customer service and Credit Collections for our DACH region (Germany, Austria, Switzerland).

Being a global SAAS offering we have clients located in many regions around the world, including Ireland, UK, US, Australia and Germany. This will not phase the candidate who will be looking after clients in the DACH region (Germany, Austria, Switzerland). Fluent German and strong English language skills are a must.

In this role, you will be responsible for managing client billing enquiries, client administration, and credit control, maintaining strong relationships with clients and internal teams, and contributing to the improvement of billing and internal processes. The role is based in either Cologne, Germany or Ireland (ideally Dublin commuter area) and reports to the Finance Customer Manager, who sits in Dublin, Ireland.

What you'll do:
  • Manage client billing administration and respond to queries daily
  • Oversee Credit Collection in the DACH region
  • Build and maintain strong relationships with clients and internal teams
  • Collaborate with managers and team leaders to adhere to timelines
  • Handle challenging client conversations with professionalism
  • Plan and execute improvements to the billing and internal processes
  • Work on various projects with the Global Finance Team
  • While the primary focus of this role is on the DACH region, the successful candidate should be open to assistance and collaboration with other regions based on business needs and priorities.
What you'll need:
  • 2+ years of professional experience in a customer-facing role,debt collection or similar experience is a plus
  • A college degree in a relevant field is a plus but not mandatory
  • Native-level German and strong English language skills
  • Proficiency in Microsoft Office or Google Workspace
  • Experience in resolving difficult billing situations with customers, by phone and email
  • Excellent interpersonal and customer service skills
  • Strong communication, planning, and prioritisation abilities
  • Demonstrated ability to take ownership of tasks and responsibilities, showing reliability and commitment to the job
  • Ability to think outside the box and come up with creative and innovative solutions to challenges
  • Strong administrative skills with a robust attention to detail, ensuring accuracy and efficiency in all tasks
  • Capable of working independently and structuring their own schedule effectively, managing time and tasks.

Sound like you? Get in touch to ask for more information or to chat about your future with Phorest

Benefits
  • Your well-being is important to us - we provide private healthcare, an employee assistance program, and a free online GP service (WebDoc).
  • As part of our Financial well-being, we provide competitive Compensation, an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection.
  • We help you travel by providing a bike-to-work scheme as well as tax saver transport tickets.
  • We care for your family and provide Enhanced Maternity and Paternity benefits.
  • We grow our own timber We provide a great learning environment including an extensive onboarding program.
  • Career development is important to us. We have our own in-house Learning and Development team and many online resources including LinkedIn Learning.
  • We don't believe in formal dress codes. We prefer things casual.

Check out for our blog and Insights on building an evergreen company from the team here at Phorest.

Phorest is an equal opportunities employer and we value diversity at our company. Phorest does not discriminate on the basis of race, colour, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to chat and see if you could be a great fit.


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