Application Engineer II – Data Management

3 weeks ago


Dublin, Dublin City, Ireland Guidewire Full time

Key Responsibilities:

  • Develop expertise in Guidewire's suite of data products like DataHub and CDA
  • Troubleshoot and resolve support cases, identifying root causes, providing solutions, and collaborating with teams
  • Communicate with customers, providing updates on support requests, and offering technical explanations
  • Create knowledge articles for problem resolution with Guidewire Data products
  • Execute tasks for data services in customer cloud environments
  • Identify service improvement areas, collaborating for enhanced customer experience
  • Manage incidents within service level agreements, coordinating with teams and updating customers
  • Share technical knowledge with team members and contribute to training materials

Skills and Experience:

  • Bachelor's Degree in Computer Science or related field
  • Strong relational database knowledge, data mapping, data analysis
  • Experience in database administration, SQL scripting, AWS cloud services
  • Proficiency in ETL tools, report design, and maintenance tools
  • Familiarity with Apache Kafka, DataDog, and case management systems
  • Knowledge of Linux shell scripting, Java, and XML

Desired Attributes:

  • Strong troubleshooting and problem-solving skills
  • Sound business judgment, creativity, and innovation in problem-solving
  • Dedication to customer needs and satisfaction

Requirements:

  • Fluency in English
  • Full-time position with weekend coverage
  • Office-based role, no remote work
  • On-call rotation for after-hours emergencies
  • Occasional travel to other offices for training and meetings


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