![Guidewire](https://media.trabajo.org/img/noimg.jpg)
Application Engineer II – Data Management
3 weeks ago
Key Responsibilities:
- Develop expertise in Guidewire's suite of data products like DataHub and CDA
- Troubleshoot and resolve support cases, identifying root causes, providing solutions, and collaborating with teams
- Communicate with customers, providing updates on support requests, and offering technical explanations
- Create knowledge articles for problem resolution with Guidewire Data products
- Execute tasks for data services in customer cloud environments
- Identify service improvement areas, collaborating for enhanced customer experience
- Manage incidents within service level agreements, coordinating with teams and updating customers
- Share technical knowledge with team members and contribute to training materials
Skills and Experience:
- Bachelor's Degree in Computer Science or related field
- Strong relational database knowledge, data mapping, data analysis
- Experience in database administration, SQL scripting, AWS cloud services
- Proficiency in ETL tools, report design, and maintenance tools
- Familiarity with Apache Kafka, DataDog, and case management systems
- Knowledge of Linux shell scripting, Java, and XML
Desired Attributes:
- Strong troubleshooting and problem-solving skills
- Sound business judgment, creativity, and innovation in problem-solving
- Dedication to customer needs and satisfaction
Requirements:
- Fluency in English
- Full-time position with weekend coverage
- Office-based role, no remote work
- On-call rotation for after-hours emergencies
- Occasional travel to other offices for training and meetings
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