Quality Operations Team Lead

3 weeks ago

Dublin, Dublin City, Ireland United Drug Full time

Role Title: Quality Operations Team Lead

Reports to: Quality Manager

Location: Magna Drive, City West

Overview / Purpose of the Role

Reporting to the Quality Manager, act as the Lead within the Quality team ensuring team members are trained and supported in the provision of quality support to UD Customers (internal and external), Suppliers and Health Authorities in accordance with GDP & GMP requirements.

Key Responsibilities

  • Support the Quality Manager in leading the Quality team.
  • Manage the activities of a Qualified Person (QP) on United Drug Manufacturing Authorisations (MIA's)
  • Managed the MIA licences, related QMS activities and batch release.
  • Be the deputy RP on United Drug Wholesale Distribution Authorisations (WDA).
  • Lead the Internal Audit (Self-Inspection) program across 4 sites with multiple business entities.
  • Develop and maintain a comprehensive audit readiness program to ensure internal and external compliance.
  • Manage the Approved Vendor Process, including Vendor Appraisal, Approval process, periodic reviews and audits.
  • New product introduction, set-up and review of supply maps.
  • Manage Supplier & Customer set-up process, including the approval of Bona-Fides .
  • Establish and monitor KPI's for QMS and Quality Operations activities.
  • 1 st point of contact for escalations from Key Account Managers.
  • Build team skills through skills assessment, training, feedback, and support.
  • Undertake specific projects as required and ensure the team participate in any Continuous Improvement projects.
  • Complete investigations and/or provide support to the business on Deviations and Complaints, as applicable, with determination of Root Cause, and effective CAPAs.
  • Collaborate with Operations to drive Quality awareness, facilitate GDP & GMP and implement improvements.
  • Documentation – author, review and ensure that Quality documentation (SOPs, Work Instructions, Forms, Policies) are accurate and compliant with GDP & GMP and that the correct version is in use.
  • Compile training material for Quality systems.
  • Ensure team members adhere to relevant procedures and support a strong customer focus while coaching the team on how to manage their day in a productive way.
  • Task Allocation – Ensure workload is evenly distributed between the team and that sufficient cover is available at all times.
  • Remain aware of developments in the quality field by reading current quality / regulatory literature and attending relevant meetings and workshops.
  • Manage the ongoing performance of direct reports.

Other duties not identified above may be required

Key Experience / Skills / Education

  • Relevant experience (3yrs +) working in the pharmaceutical industry, manufacturing, retail pharmacy or distribution
  • Minimum Bachelor Degree in Life Science essential, an advantage Qualified Pharmacist
  • Eligible QP is an advantage, with experience of secondary packaging processes
  • Detailed knowledge of applicable regulatory requirements including working knowledge of current Good Manufacturing Practise, current Good Distribution Practice (GDP), medical devise and Falsified Medicines Directive (FMD).
  • Strong organizational skills, including ability to follow assignments through to completion. Demonstrated ability in problem solving.
  • Track record of continuous personal development.
  • Attention to detail with a high level of accuracy.
  • Proficient in Microsoft Office, Proficient in SAP an advantage.
  • Excellent communicator, with strong negotiation and influencing skills
    • Highly collaborative, with ability to work constructively and positively influence and engage colleagues and internal stakeholders.
  • Strong leadership skills

About United Drug

United Drug is Ireland's largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe's leading healthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. Our business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer – all leaders in their respective categories.

About PHX Ireland (& PHOENIX Group)

PHX Ireland Group is Ireland's leading fully integrated healthcare provider. We deliver health. We are comprised of United Drug, Ireland's leading pharmaceutical wholesaler and distributor; LloydsPharmacy Ireland and McCabes Pharmacy, two of Ireland's leading community pharmacy chains; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.

PHX Ireland Group employs over 1,800 people, operates 5 distribution centres and pharmacies nationwide, delivering over 85 million packs to Irish pharmacies and hospitals and serving 500,000 patients each year. By working together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare

PHX Ireland is part of the PHOENIX group, Europe's leading healthcare provider. Headquartered in Mannhein, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies. Every day, the PHOENIX group makes an important contribution to comprehensive and safe healthcare in Europe.

The PHOENIX group acquired the McKesson Ireland (now PHX Ireland Group) businesses in November 2022 when it concluded a deal to acquire parts of McKesson Europe.

We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to

Job Types: Full-time, Permanent

Work Location: In person


#J-18808-Ljbffr

  • Global Head Of Quality Operations

    3 weeks ago

    Dublin, Dublin City, Ireland Quality Analytics Full time

    The Head of Quality Operations is the Quality Business Partner for Alexion Operations, Information Technology (IT) and Product Development & Clinical Supply (PDCS).This role leads the strategy and execution for quality assurance and quality control at Alexion's Manufacturing Facilities and Contract Manufacturing Organizations (CMOs) worldwide.Strategies will...

  • Global Head of Quality Operations

    3 weeks ago

    Dublin, Dublin City, Ireland Quality Analytics Full time

    The Head of Quality Operations is the Quality Business Partner for Alexion Operations, Information Technology (IT) and Product Development & Clinical Supply (PDCS). This role leads the strategy and execution for quality assurance and quality control at Alexion's Manufacturing Facilities and Contract Manufacturing Organizations (CMOs) worldwide. Strategies...

  • Team Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Team Relax Full time

    Team Lead Job ProfileControlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for Team Lead, to work at our Ballycoolin location. ResponsibilitiesPlan, allocate and manage resources using standard work principles, ensuring short...

  • Senior Manager, IRT Development Supply Quality

    3 weeks ago

    Dublin, Dublin City, Ireland Quality Analytics Full time

    This is what you will do:The senior manager for IRT Development Supply Quality will provide quality oversight and support to the Product Development - Clinical Supply (PDCS) IRT team in ensuring adherence to quality standards in the setup, operation, and management of Interactive Response Technology (IRT) systems supporting our clinical studies.This role...

  • Operations Team Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Flogas Full time

    Who we are:Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.Over the years, Flogas has evolved and grown as an Energy...

  • Team Lead Android Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Team Relax Full time

    Work: Hybryd (1 day at the office in Dublin and 4 days remote)Rate: EUR/DAYClientOur client is EU based national flag carrier airline, which was once state-owned but is now a subsidiary of the larger group. It runs both European and transatlantic markets.RoleThe Lead Android Engineer is a mobile software engineering specialist responsible for driving change...

  • Actuarial Operations Team Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Zurich Australian Insurance Ltd. Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Actuarial Operations Team Lead Job Summary Zurich Life Ireland is looking for an Actuarial Operations Team Lead to support the Head of Actuarial Operations in their responsibilities, with an acute focus on project work and developing actuarial trainees within the...

  • Actuarial Operations Team Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Zurich 56 Company Ltd Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Zurich Life Ireland is looking for an Actuarial Operations Team Lead to support the Head of Actuarial Operations in their responsibilities, with an acute focus on project work and developing actuarial trainees within...

  • Actuarial Operations Team Lead

    2 weeks ago

    Dublin, Dublin City, Ireland Zurich Insurance Group Full time

    Job SummaryZurich Life Ireland is looking for an Actuarial Operations Team Lead to support the Head of Actuarial Operations in their responsibilities, with an acute focus on project work and developing actuarial trainees within the team.This role may be available both full and part-time. Please talk to us about the flexibility you may need.Your RoleAs an...

  • Team Lead, CS Operations

    3 weeks ago

    Dublin, Dublin City, Ireland West Pharmaceutical Services Full time

    Job Summary : In this role, the Team Lead CS Operations will be responsible for leading all system-based ITO to OTR administration processes and the accurate and timely execution in line with SLA's & KPI's. Within this function the individual is responsible for providing leadership to the team as well as managing the day-to-day activities. This individual...

  • Team Lead, CS Operations

    3 weeks ago

    Dublin, Dublin City, Ireland West Pharmaceutical Services, Inc Full time

    Select how often (in days) to receive an alert: Title: Team Lead, CS Operations Requisition ID: 66085 Location: Dublin, Leinster, IE Department: Customer Service Description: At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when...

  • QA Specialist, External Quality

    3 weeks ago

    Dublin, Dublin City, Ireland TEAM HORIZON Full time

    Team Horizon is looking for a Quality Assurance Specialist for External Quality for their client, a leading biopharmaceutical company in Dublin. As a part of this role, you will be responsible for supporting quality assurance tasks related to Contract Manufacturing oversight and quality systems.Why consider this opportunity:Join a top-notch manufacturing...

  • Quality Lead

    1 month ago

    Dublin, Dublin City, Ireland Cpl Full time

    Quality Lead 12 FTC – Hybrid roleKey duties will include· Responsibility for managing performance of Key Quality Metrics, identifying trends, establishing and executing recovery plans as required.· Identify critical quality issues along with risk associated with supply chain, drug shortages and new product launches and escalate to the Global Governance...

  • Quality Lead

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Full time

    Quality Lead 12 FTC – Hybrid roleKey duties will include Responsibility for managing performance of Key Quality Metrics, identifying trends, establishing and executing recovery plans as required. Identify critical quality issues along with risk associated with supply chain, drug shortages and new product launches and escalate to the Global Governance...

  • Quality Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Quality Lead 12 FTC – Hybrid roleKey duties will include·Responsibility for managing performance of Key Quality Metrics, identifying trends, establishing and executing recovery plans as required.·Identify critical quality issues along with risk associated with supply chain, drug shortages and new product launches and escalate to the Global Governance...

  • Underwriter Team Leader

    3 weeks ago

    Dublin, Dublin City, Ireland Team Relax Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: FBD's strategy includes the objective to profitably grow our Commercial Lines Business. We are seeking to appoint a Commercial Business Underwriting Team Leader to support the continued growth of our Commercial Business across Commercial Property and Liability lines...

  • Quality Team Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Entegro Full time

    Job description We are currently seeking a Network Deployment Quality Team Manager to join our expanding team and help to take us to the next level. The successful candidate will have the opportunity to grow and develop this role in order to fit the ambitious growth plans of the company.Based in our Dublin branch & working closely with the project &...

  • Quality Team Manager

    3 weeks ago

    Dublin, Dublin City, Ireland Entegro Full time

    What you'll Do:In conjunction with the project owners, maintain high standard of quality across all build works.Review daily works completions to ensure build is to client and Entegro specifications.Track any deviations found from source to closeout.Conduct on-site and off-site technical and visual quality audits.Manage own team daily works & KPI.Create...

  • Quality Lead

    3 weeks ago

    Dublin, Dublin City, Ireland flynn Ireland Full time

    We are currently seeking an experienced and talented quality leads to join our high performing project teams. If you would like to join a company who wins high profile projects with blue chip clients and if you enjoy working in a stimulating environment, then Flynn is the company for you. REPORTING TO: Group HSQE Manager Purpose of Role The main purpose...

  • Supervisor, Laboratory Quality Control

    3 weeks ago

    Dublin, Dublin City, Ireland TEAM HORIZON Full time

    Team Horizon is seeking a Supervisor, Laboratory Quality Control for our client based in Dublin. As a QC Supervisor, you will be responsible for the QC tech transfer team, monitoring and directing the day-to-day activities in the QC laboratory, including adherence to the System for Management. You will work cross functionally with local and global teams to...