Field Service Technician, Dublin

2 weeks ago

Dublin, Dublin City, Ireland TOMRA Collection Pty Ltd Full time

TOMRA is the world's leading provider of reverse vending solutions for drinks containers. With more than 80,000 installations in 4 continents, our business is divided over 60 markets and is publicly listed on the Oslo Stock Exchange.

Less than 5% of beverage containers consumed worldwide are collected for closed-loop recycling. TOMRA has a tremendous opportunity to ensure that we keep even more bottles and cans out of our oceans, landfills, and streets. TOMRA's state-of-the-art technology, which is used as part of Deposit Return Schemes (DRS), helps to transform society's habits and keep valuable resources in a continuous loop of use and reuse. TOMRA's reverse vending machines, digital solutions and service make recycling easy for the industry, system owners, retailers and consumers to contribute to a more sustainable planet.

We are at a very exciting point of our journey with the DRS having gone live in February this year.

There is an exciting career opportunity to be a part of this journey from the beginning, rapidly expanding your career potential whilst having a positive impact on our environment. As part of TOMRA's expansion and growth initiative in Ireland we are seeking an experiencedField Service Technicianfor theDublinarea.

The objective of the position is to install, maintain, service, and repair TOMRA's reverse vending machine installations within Ireland to ensure maximum uptime and customer satisfaction. The installations include reverse vending machines as well as conveyors, sensors, mobile comms and other equipment. You will be required to interface with our customers (sites who host the installations) and also to travel extensively within Ireland.
Whilst you will visit the TOMRA office and warehouse occasionally for administration and to collect spare parts, you will mainly be on the road. We are looking for a person based in the Dublin area to service the entire country with main focus on their local area and surroundings. TOMRA will provide a fully maintained vehicle (van), required tools and equipment, training and manuals.

Job Description

The main duties include:

• Performing corrective servicing: Analysing, diagnosing and rectifying equipment issues to minimize downtime of RVM installations.

• Performing preventative servicing: Service and maintain installed equipment including scheduled maintenance visits.

• Reporting on service assignments and faults (online and/or paper)

• Performing installation: after training, you will be involved in the commissioning of RVM installations.

• Driving for long periods as required for the above; attending to call-outs outside business hours as and when required.

• Providing excellent customer service to our customers and members of the public.

Other duties include:

• Basic maintenance of systems if required.

• Ensure that your equipment, spares and van kit is always complete according to inventory list.

• Look for areas of potential improvement of products and report to local service team.

• Continuously stay informed and up to date with TOMRA's RVMs and products.

• Undertake cleaning of equipment.

Qualifications

First and foremost, we are looking for someone who can represent TOMRA and take pride in what they do. That means making sure our equipment is always working well and is available to our customers. It also means building a strong customer service relationship with our customers who have our equipment installed.

We are also looking for candidates with the following skills and experience:

  • At least 2 years satisfactory experience in a similar complex service or maintenance position.
  • Previous experience interacting face to face with customers.
  • Diagnostic and analytical capabilities, especially in relation to mechanical, electrical and electronic equipment.
  • Mechanical: Able to read mechanical drawings
  • Electronic: Have experience troubleshooting electronic equipment. Eventually this position will need to be able to replace circuit boards, sensors and other electronic components of the RVM.
  • Customer Service: Must be personable; have very good customer service skills; be able to maintain relationships with TOMRA's customers and partners; must be able to communicate effectively.
  • Driving: Candidates must have a full driving license; be capable of and willing to drive for extended periods; as well as be able to effectively navigate to and from RVM locations.
  • Safety: able to demonstrate strong awareness of safety procedures and practices in previous positions; previous training in workplace safety practices is well regarded.
  • We are also looking for people whose past history demonstrates professionalism, the ability to work independently, reliability, and a sense of pride in what they do.
  • Relevant qualifications or certification in electrical, electronic, or mechanical engineering would be well regarded.

Your normal working hours will be 40 hours per week on a rotational basis over 5 days from Monday to Sunday.

Additional Information
  • Duration: Permanent role
  • Holiday: 21 days per annum + bank holidays
  • Healthcare: Private health insurance with VHI
  • Vehicle: Company van

We are truly committed to be an equal opportunities employer and will welcome applications from all individuals regardless of gender, race ,sexual orientation, age, disability or marital status.

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