Credit Controller

Join our Client's Credit Control function, where you'll play a vital role in cash collection. Based in Dublin City Centre, this position requires a focus on engaging with clients primarily over the phone. You will be based in the office 5 days per week, from 9am - 5:30pm.

Job Overview:

As part of the Payment Team, you'll report to the Payment Team Senior. We're seeking a bright, confident, and positive individual with excellent communication skills. The role demands agility in a fast-paced, dynamic environment.

Responsibilities:

• Contacting clients regarding overdue accounts, primarily via telephone.
• Handling payment and service queries with excellence, ensuring 'Super Service' standards.
• Recording accurate and timely notes on systems for efficient record-keeping.
• Processing debit/credit card payments and liaising with the local team for smooth operations.
• Completing account adjustments as needed and providing comprehensive case histories when necessary.

Role Metrics:

• Meeting credit control tasks within specified timelines.
• Achieving targets for cash collection, Direct Debit coverage, and outbound calls.
• Maintaining high attendance and punctuality standards.

Qualifications:

• Previous experience in customer service.
• Strong problem-solving skills.
• Ability to thrive in a phone-centric role.
• Proficiency in relevant computer applications.

47298CH

INDIRE