Service Desk Engineer

Found in: beBee jobs IE - 2 weeks ago


County Mayo, Ireland Cpl Full time

Service Desk Engineer – Co. Mayo/Hybrid

Our client, a state agency focused on promoting safety on Irish roads has an exciting opportunity for a Service Desk Engineer to join their team. The main purpose of this role is to resolve internal technical support tickets (incidents, service requests etc.) and to resolve them in a timely manner that meets SLAs and to a high quality.

This position is offered as an initial 6 month contract with the likelihood of extension and offers a great opportunity to develop a career within the Public Sector.

Responsibilities:

· Be the first point of contact for Staff seeking ICT technical assistance.

· Troubleshoot ICT issues facing Staff and implement satisfactory solutions.

· Provide second level support for Operating Systems.

· Desktop and operating systems installation and support. This includes configuration of new user and desktop equipment when required and updating the Asset Management system.

· Ensuring all Solutions / Knowledge base articles are updated on repeat incidents where users can self-serve in future.

· Problem Management – Driving self-service options for your technology areas to reduce tickets.

· Co-ordinate and work with technology third parties on support issues on behalf of the organization.

· Train staff on current ICT systems

· Participate in the development and implementation of relevant ICT related standards, policies and procedures as required and ensure adherence.

Requirements:

· A minimum of 3 years of experience in both remote and on-site support, working in a technical support/helpdesk environment

· Experience of working with of Microsoft authentication including Office 365 authentication and administration is required.

· Familiarity with Local and Azure Active directory and security groups required.

· Experience working with Microsoft deployment tools is also a distinct advantage.

· Experience troubleshooting using remote support tools and users an advantage.

· Solid understanding of Networking protocols would be beneficial.

· Experience in the management of Windows and Linux production environments is beneficial.

· Familiarity of VMware virtualisation technology and environments is a plus.

· Experience developing solutions using Microsoft Power Apps, Flow and / or BI would be beneficial.

· A solid understanding of Microsoft Intune would be beneficial.

· Experience supporting users remotely.

· Good understanding and experience of ITIL framework

· Experience using a helpdesk software solution.

· Good troubleshooting skills and basic Network Troubleshooting experience.

· Phone system and printer support experience.

· Excellent Communication and Call Handling skills.

Desirable but not essential:

Certification/Experience in any of the following beneficial


• Microsoft Specialist in W10.


• MCP for Desktop or Server OS.


• ITIL foundation level Certified at a minimum.

If interested in learning more about this fantastic opportunity please forward your CV for consideration using the apply button


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