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Junior Data Scientist

3 months ago

Dublin, Dublin City, Ireland Vodafone Full time

Why work for us:

At Vodafone, we're working hard to build a better future A more connected, more inclusive, and more sustainable world.

We believe technology is only as powerful as the people using it to create a better tomorrow:
Essence of Role –

Key Accountabilities:

You will produce analysis & actionable insights from multiple data sources to identify trends in relation to contact reasons and sentiment across all channels and presenting these in an easy to understand way.

You will work closely with IT, Engineering and reporting teams to ensure end to end data ingestion and processing and to scope and prioritise analysis and insights requirements.

You will provide outside-In perspective through Voice of the Customer and analysis.

You will work closely with the Big Data Team and Group to deliver predictive models and develop pro-active and reactive care strategies to eliminate & deflect calls to the most appropriate & efficient channel and deliver better customer experiences.

You will translate data into actionable insights and recommendations to improve customer satisfaction and grow value. Determine ROI and secure support from stakeholders to operationalise and realise benefits. You will provide an understanding of the drivers of customer satisfaction (Net Promoter Score or NPS) for different customer segments by analysing NPS survey data linked to customer usage and demographic data We Are Looking For You,

If You Have:

Essential 1-3 years experience as a Data Analyst or Data Scientist working with large data warehouse, analysing data, and delivering actionable insights.

An appropriate degree in a numerate discipline (e.g. Economics, Statistics, Finance, Data Analytics, Computer Science, Engineering). Experience of using Relational Databases/ Data warehouses. Experience with statistical software (e.g. R, Python) and database languages (SQL). Excellent communication and presenting skills. Familiar with leading visualisation tools (e.g. Tableau, MicroStrategy, PowerBI). Good commercial awareness and experience of deriving and communicating insights from analysis. Comfortable communicating progress and outcomes to business stakeholders using relevant language. Excellent team collaboration skills. Curiosity to learn and self-driven.

Desirable Knowledge of data mining, data modelling and statistics Strong analytical skills, with the ability to analyse and understand complex customer data in order to identify areas for improvement & growth.

Ability to transform insight into actionable business decisions Who we are:
Vodafone is pioneering Ireland's gigabit society.

We are Ireland's leading total communications provider offering products and services make a real impact in the lives and communities of our customers.

As part of Vodafone Group, we are part of the world's largest mobile community with a presence across all five continents.

We're at the forefront of innovation in Ireland.

From delivering Gigabit speeds which offers the fastest game play for gamers, or helping people work from anywhere in the country, the work we do is at the cutting edge of technology and is constantly evolving.

Our purpose is to connect for a better future, and this is made possible by our people.

No matter what your background, career stage or interests, we have opportunities across all areas of the business, which will help you explore and unlock your full potential.

You will get to work in a fantastic environment where diversity and difference is valued, flexible working is the norm and you'll get to play a role in delivering Ireland's Gigabit Society Our people are at the centre of everything we do.

We employ approximately 1,300 people in Dublin and across our network of retail stores in Ireland. Our aim is to ensure each employee has the opportunity to innovate, to be challenged and to be rewarded. We are dynamic in everything we do, including our approach to training, development, performance management and flexible benefits. Vodafone is committed to support LGBT+ people at work. We are an equal opportunities employer where our people can be at their best. When choosing us When you join the Vodafone Team, you will have the chance to grow your career while also experiencing some serious benefits

  • Some of the benefits that you will receive along the way are:
  • Competitive Salary
  • Flexible working (times and location) is part of our culture where your hours can facilitate your personal work-life balance
  • Generous Employer Pension contribution
  • Free Phone Bill – When you join the team, your phone bill is on us You will also receive mobile phone purchasing discounts
  • Learning and Development – We provide extensive training to all of our employees so they can progress in their careers There is also the Vodafone University where our employees can gain incredible skills
  • Exclusive Family and Friends Discounts – Receive additional discounts for you, your Family and Friends on Vodafone Products
  • 23 days annual leave and 3 charity days off – PLUS a dedicated day off for your birthday
  • Access to our Wellness centre including free access to our Gym, health and wellness centre and external practitioners We are passionate about our employees Here at Vodafone we want you to bring your whole self to work and we enable this with our progressive workplace policies. We are proud supporters of the LGBTQ+ community and Vodafone is committed to support all of their employees at work. We are an equal opportunities employers where our people can be at their best. When you combine Technology and the human spirit, anything is possible. And when you join Vodafone, we'll help you shape a rewarding career that gives back in more ways than one. Its starts here. It starts with you. #LI-JB1 #LI-Hybrid