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Collection Agent
4 months ago
The company is a leader in the car rental industry with office based in Dublin North.
The Job Entails:
- Connecting with customers to promptly collect payments owed.
- Staying on top of portfolio performance through the BP Server, reporting on credit limits, and unapplied cash, and making recommendations for account management.
- Investigating and resolving customer queries and complaints quickly and effectively to maintain high customer satisfaction and prevent unresolved issues.
- Ensuring exceptional customer service by meeting SLA metrics for query handling and turnaround time
Requirements:
You should possess strong communication and problem-solving skills, a results-oriented mindset, and attention to detail. You should also be adaptable and resilient to handle difficult situations and possess knowledge of financial and accounting principles.
Fluency in German is a must, with an intermediate level of English. 1 year of handling customer complaints or in a collection role. Or 2-3 years of customer service, with strong ability to diffuse tough conversations.
Benefits and Working Hours:
- Dublin North - Hybrid - Monday to Friday - 9 to 5
- 32,000€/year gross
- Profit Share scheme
- 22 days of annual leave
- Onsite Gym and Health Support
- Pension
