Service Transition Manager

1 week ago

Dublin, Dublin City, Ireland Bank of Ireland Full time

What is the opportunity?

As a Service Transition Manager, you will represent Technology Services across multiple forums andworkcloselywith partners across Group Change, Engineering & IT Risk to ensure the successful transition of the Bank's strategic IT Programmes and Project.

You will work closely with Service Model Design Lead within the Service Transition Team to ensure IT Service Strategy and Service Models for newly transitioned services are aligned with industry standard.

In this Role, you will;
  • Work ontheBank'sstrategicProgrammesandProjectsand willbeaccountableforensuringthesuccessfultransitionofthese newservicesintoproduction
  • WorkcloselywithTechnology Services teams in Application Operations, Infrastructure Operations, Service Design and Service Management Office to ensure that each Technology Services team is delivering what is required of them in order to accept new strategicservicesintoproduction.
  • Beaccountableforensuringtheeffective management of IT risk relating totheservicetransitionof yourProgrammesandProjects.
  • Ensure appropriate governance & reporting is in place with all partners.
  • Ensure the Technology Services Leadership team are appropriately engaged and areinformedof transition readiness status and any emerging issues or risks.
  • Develop strong working relationships with key partners andstakeholdersacross all areas.
  • WorkcloselywiththeServiceModelDesignLeadwithintheServiceTransitionteamtoensurethe IT ServiceStrategyandServiceModelsfornewlytransitionedservicesaredesignedand delivered in linewithindustrystandard,
  • Proactively seek opportunities for increased operationalefficiencywithintheServiceTransitionarea.
Whatwillmakeyoustandout?

You have experience in Management includingproficiencyin effective partner management with good communication, relationshipbuilding& influencing skills.

Having IT Support model design; with experience indesigningandimplementingnew IT support and operating models with an excellent appreciation of the business and the IT function required to deliver an end-to-end IT servicewillmakeyoustandout

An in depth understanding of industry standard methodology for IT operations, and of the roles and responsibilities of IT led service partners and third-party IT product suppliers is important along with experience of audit, regulatory, risk and compliance requirements in a highly regulated industry.

EssentialQualifications

There are no specific qualifications or minimum educational requirements needed for this role

  • Relevant ITIL, SIAM, DevOps, Cloud services and/or Project Management qualifications, certificationorequivalentexperience.
More about the team

TheServiceTransitionteam, within Technology Services, focuses on ensuring the criteria for effective deployment of all IT changes into production have been met, minimising impact on service.

We do this by working closely with Change Deliveryfunctionsto ensure Service Transition Governance is implemented and embedded for all IT projects.

We also engage with the widerteamtoensurethey are all ready to support the change in the production environment within Service Level Agreements.

This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager.

#LI-HYBRID #IJ-HYBRID

Why work with us?

The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.

Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career



Key Competencies

  • Accountable - People Manager
  • Customer Focused - People Manager
  • Agile - People Manager
  • Manage Risk - People Manager
  • Champion Transformation - People Manager

We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. Reasonable accommodations are offered at every stage of our recruitment process. If you require any assistance, please complete this form and one of our recruitment team members will be in touch via email.

Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.

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