Application Support Analyst

4 weeks ago

Dublin, Dublin City, Ireland Lovin- JobBoard Full time
Job Summary
Zurich Life Ireland is looking for an Application Support Analyst to work primarily on our policy administration systems. The analyst will be responsible for monitoring production applications, handling/scheduling regular operational tasks for application functionality, and incident management.

They will be involved in troubleshooting, resolving any software and system issues, and providing root cause analysis with recommendations for improvements, to ensure we meet with needs of our users and customers.

The Application Support team works closely with internal Zurich teams, both IT and business, and external support partners to ensure optimum system availability and supporting our business users and customers.

The diverse nature of the work and activities require that we occasionally work beyond normal business hours to ensure time critical deadlines are met.

Additional support at night or weekends may be required (all with appropriate remuneration.)
Your Role The main responsibilities will include, but not limited to, the following:

  • Provide support services to users relating to a set of applications but primarily our policy administration system.
  • Monitor applications, activities, and processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and management.
  • Perform and/or schedule standardised operational tasks/processes for application functionality.
  • Respond to Production Support issues.
  • Troubleshoot incidents, collate detailed root cause analysis, resolve software and system problems, and recommend improvements to ensure we meet with the needs of our users and customers. Your Skills and Experience Education
Bachelor's degree (or equivalent) with 4+ years of experience in application support or development. Technical/Functional Skills

  • Software development experience.
  • Debug, analysis & technical troubleshooting skills.
  • Writing queries and/or SQL.
  • Knowledge of iSeries and Cobol beneficial.
  • Application landscape knowledge.
  • Ability to create and maintain technical and support related documentation. Non-Technical Skills
  • Strong analytical, problem-solving skills with attention to detail.
  • Effective communication, with ability to collaborate with internal and external teams and users.
  • Customer focused.
  • Organisational and planning skills, able to cope with varying workload and competing priorities.
  • Experience working in a Life Insurance provider beneficial. Additional Information Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations. If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button "Apply online". Who we are Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let's Create a Brighter Future Together#J-18808-Ljbffr

  • Application Support Analyst

    4 weeks ago

    Dublin, Dublin City, Ireland Reperio Human Capital Full time

    Application Support Analyst Location: Dublin City Centre (Hybrid)Salary: €48k p/a I'm seeking to hire an experience Application Support professional on behalf of my client, an Irish regulator within the Medical sector. They are in the process of implementing a world class Microsoft 365 environment internally, and are seeking to add an experienced...

  • Application Support Engineer

    1 week ago

    Dublin, Dublin City, Ireland Susquehanna International Group, LLP (SIG) Full time

    Overview As the Systems Analyst & Business Support you will have a strong technical and middle office (operations) background. Providing application support to a number of applications formed from complex business logic rulesets and schemas. The production environment is a combination of in-house applications, batch processes, batch scripting and live...

  • Core System Support Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Bank of Ireland Full time

    What is the opportunity?The position is part of the I.T group within the Wealth and Insurance business unit, it will play an important role for Wealth & Insurance IT Services in the support and delivery of services to both business & technology teams, working very closely with multiple service partners while driving the IT service agenda and W&I...

  • Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Stelfox Limited Full time

    Job Opportunity: Business Analyst My clients company specializes in the Fintech sector. Their system is currently the fastest-growing solution in the market, and banks and credit unions of all sizes rely on them. They are currently looking for a Business Analyst to join their team in Cork. The Role: The ideal candidate will excel in problem-solving...

  • Laboratory Analyst

    7 days ago

    Dublin, Dublin City, Ireland GrabJobs Full time

    Cpl are seeking to recruit an experienced Laboratory Analyst on site with SK biotek for a 12 month contract. Job title Laboratory Analyst, Equipment and Software Job description This resource will support the implementation process for new laboratory equipment installations within the analytical teams of QC and Analytical R&D (AR&D), utilising support from...

  • Laboratory Analyst

    7 days ago

    Dublin, Dublin City, Ireland CPL Healthcare Full time

    Cpl are seeking to recruit an experienced Laboratory Analyst on site with SK biotek for a 12 month contract. Job title Laboratory Analyst, Equipment and Software Job description This resource will support the implementation process for new laboratory equipment installations within the analytical teams of QC and Analytical R&D (AR&D), utilising support...

  • Laboratory Analyst

    4 days ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl are seeking to recruit an experienced Laboratory Analyst on site with SK biotek for a 12 month contract. Job title:Laboratory Analyst, Equipment and SoftwareJob description:This resource will support the implementation process for new laboratory equipment installations within the analytical teams of QC and Analytical R&D (AR&D), utilising support from...

  • Laboratory Analyst

    5 days ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl in partnership with SK biotek are seeking to recruit an experienced Laboratory Analyst responsible for Equipment and Software on a 12 month contract to join the team in the Swords campus. Job title:Laboratory Analyst, Equipment and SoftwareJob description:This resource will support the implementation process for new laboratory equipment installations...

  • IT Support Team Lead

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Our client is hiring a Senior System AnalystThis Senior Business Analyst will be part of a global development team that focuses on building solutions for the business using agile application development techniques to deliver timely solutions that directly impact the investment process. The Skills You BringBachelor's degree or equivalent experience5+ years...

  • Business Analyst

    1 week ago

    Dublin, Dublin City, Ireland State Street Full time

    IFDS has a unique opportunity that would suit an exceptional candidate who is eager to develop and grow into a Business Analyst (BA) role within our wider Change Management department.You will be joining a team of 4 high-performing Business Analyst experts who are responsible for supporting our clients' requirements for changes in business processes,...

  • Analyst (EO)

    2 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    The CCPC is seeking to recruit an Analyst (EO) for their Competition Enforcement & Mergers Division. The Role:The Analyst role in CEM is a fantastic opportunity for a recent or upcoming graduate to begin their career as a competition official. You will make a strong contribution to the success of civil competition enforcement and merger review by the CCPC,...

  • IT Test Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Bank of Ireland Full time

    What is the opportunity?The position is a test analyst role working with a team of testing analysts, developers, business analysts and product specialists. The primary responsibility for the successful candidate will be to drive out the testing process through the development and execution of manual / automated test scenarios. The analyst will help...

  • IT Test Analyst

    1 week ago

    Dublin, Dublin City, Ireland Bank of Ireland Full time

    What is the opportunity?The position is a test analyst role working with a team of testing analysts, developers, business analysts and product specialists. The primary responsibility for the successful candidate will be to drive out the testing process through the development and execution of manual / automated test scenarios. The analyst will help...

  • Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Centrica plc Full time

    Customer Operations Business Analyst page is loaded Customer Operations Business Analyst Apply locations Dublin time type Full time posted on Posted 3 Days Ago job requisition id R Business Analyst Reference: R0056112 Customer Operations - Dublin Based Specific Purpose contract Reporting to: Business Readiness Manager Bord Gáis Energy is one of...

  • Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Unipharmedtech Full time

    Job Title: Business Analyst Department:PMOReporting To:PMODirector Purpose: Uniphar is embarking on an ambitious, multi-year IT transformation program and is seeking an experienced Business Analyst to work across one or more of our transformation initiatives. Operating within PMO, the Business Analyst will be supported within the wider technology...

  • Agile Business Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Bank of Ireland Full time

    What is the opportunity?We are looking for an Agile Business Analyst to help us to continue to build best in class digital platforms. The Agile Business Analyst will shape the understanding and implementation of new features and functionalities, optimizing operational process along the way. This is an exciting opportunity to work collaboratively across teams...

  • Laboratory Instrumentation Analyst

    4 days ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl is seeking to recruit an experienced Laboratory Instrumentation Analyst on site with SK Biotek for a 12-month contract.Job description:This resource will support the implementation process for new laboratory equipment installations within the analytical teams of QC and Analytical R&D (AR&D), utilising support from other departments such as QA, IT and...

  • Compliance Analyst

    2 weeks ago

    Dublin, Dublin City, Ireland Robert Walters Full time

    A manco are looking for a compliance analyst to join their Dublin team. This is a great role for those who have perhaps done their first few years in a compliance role and are looking for the next step to progress their career. The company operates on a hybrid working model with a mix of office and home working.Main responsibilities of the compliance...

  • QC Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland CPL Healthcare Full time

    QC Analyst- Evening Shift My client, a global pharmaceutical company, who specialises in developing, registering and manufacturing of both human generic and veterinary pharmaceutical products, seeks to hire a new QC Analyst. This role will suit someone with a 3 rd level education in chemistry and as a Quality Control Analyst, who wishes to grow their...

  • O2C Collections Analyst

    3 weeks ago

    Dublin, Dublin City, Ireland Cpl Full time

    Cpl in partnership with our client Pfizer are seeking an Order to Cash Collections analyst with Italian language to join the team for an 11 month fixed term contract, Hybrid working in Dublin, Ringsend. The Order to Cash Analyst will form part of a virtual global O2C Collections team. The successful candidate will be responsible for the performance of...