Content Review Agent

4 weeks ago


Dublin, Dublin City, Ireland Cognizant Full time

Job Description

  • Verify and review information as per policy and guidelines.
  • Follow all compliance and security measures relating to client data.
  • Take action on process changes and updates and handle the same with proper research.
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
  • Adhere to process norms and structure.
  • Ability to gather information via outbound calls to businesses within specific country locations.
  • Ability to work with a high degree of accuracy.
  • Support users to make bookings/ reservations with various types of businesses
  • Work with great attention to detail / content review
  • Have an extensive exposure to customer service
  • Work in a rapidly changing environment
  • Work with high profile tech/ evolving AI

Application Criteria

  • Excellent communication skills and fluency in French
  • Excellent attendance record
  • Excellent timekeeping
  • Ability to work rotating shift patterns over 7 days
  • Ability to handle multiple tasks simultaneously
  • Ability to work in a fast paced environment with minimal supervision
  • Sense of ownership and pride in your performance and its impact on the team.
  • Critical thinker and problem-solving skills
  • Strong Team player
  • Great interpersonal and communication skills
  • Experience in data analysis and reports (not mandatory)
  • Possess the ability to work in a team environment as well as independently


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