German speaking Customer Support Agent

We are seeking a German speaking Customer Support Agent to join our client's team in Poland. This is a fully REMOTE / WFH role, from Poland.

As a trusted point of contact, you will assist customers with their inquiries, provide product information, and resolve any issues they may encounter. With your friendly and customer-focused approach, you will play a pivotal role in maintaining the company's reputation for delivering top-notch service.

Responsibilities:

• Respond to customer inquiries in a timely and professional manner via phone, email, and live chat
• Provide accurate and helpful product information to customers
• Assisting customers with online account setup and navigation
• Identify and escalate priority issues to the appropriate team members
• Resolve customer complaints and concerns with patience and empathy
• Maintain accurate and detailed customer interaction records
• Participate in ongoing training to stay up-to-date with product knowledge and industry trends

Requirements:

• Fluency in German and English
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Detail-oriented and highly organized
• Flexibility to work different shifts