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Site Technology Lead

4 months ago

Cork, Cork, Ireland IFF Family of Companies Full time
Job Description

IFF is a leading creator of flavors and fragrances used in a wide variety of consumer products and packaged goods. Consumers experience these unique scents and tastes in fine fragrances and beauty care, detergents, household goods, as well as beverages, confectionary and food products. The Company leverages its competitive advantages of brand understanding and consumer insight combined with its focus on R&D and innovation, to provide customers with differentiated product offerings. IFF is a member of the S&P 500 Index. We have sales, manufacturing, and creative facilities in over 60 countries worldwide

As Site STS Lead for IFF Manufacturing facility you will have responsibility for End-to-End Service Delivery for very complex, dynamic, and challenging environments. Overseeing diverse projects focused at the site, along coordinating and alignment with vendor management of local and external partners are key to successful site operations. IT Lead are expected to engage frequently with Site Staff, operations and business leaders to understand the business needs, service and continuous improvement opportunities.

As a member of the Site Technology Servicing team you provide exceptional customer service, in an effective way, to all local clients and visitors within the specified offices within your sub-regional remit. You provide hands-on support and apply your local knowledge and language skills to support IT related issues as defined by the Service Catalog. Working days and hours are following the local business days and hours. You work closely together with the Regional IT manager, the Global Service Desk, Desktop Support Services and Remote Desktop Support Team. From time to time, you might need to attend meetings outside office hours.

  • Provide exceptional customer service when working on Infrastructure and Application Incidents, Request for Changes and Services which have been dispatched for Site Tech, whilst maintaining the right balance between customer service and operational excellence. Work closely with our production site to ensure maximum uptime of our Plant integrated IT systems. Also, work closely with site Operations and Business Leaders to recommend solutions and improvements to processes and projects. (40%).
  • Provide input for continuous improvement opportunities for site services, infrastructure and systems, and collaborate with site leaders on opportunities and projects. Site Leadership role in identifying digital and related innovation opportunities, driving to execution and delivery. Also, work closely with site Process Control technology groups to develop new apps and ensure business-critical data flow is uninterrupted. (unique to some sites) (20%).
  • Participate in and/or project manage global, regional, or local pilot and roll-out projects as initiated by the global IT organization (5%)
  • Manage the workstation compliance dashboard for your locations(s) to a minimal number of defects (10%).
  • Support the IT organization with site related (client/ end-user) information and activities requiring site support (budgets, projects, audits, IT contracts and IT vendor management); and align with local engineering teams to maintain a site disaster recovery plan for IT assets. (10%).
  • Continuously advise and cooperate with the IT Management to improve and/or innovate (1) the working environment of Site Techs, (2) the way services are being perceived by IT and the business and (3) to increase the value we provide to the business (how to improve services to enable the business to become more productive) (5%)
  • Manage the procurement and deployment of new, and the decommissioning of old computer hardware and software (5%).
  • Provide support to other offices, either remote or by traveling on location (