About Kepak:

Kepak Group is an Irish company and one of Europe's leading meat processors. With a portfolio of market-leading brands including Rustlers, Big Al's, John Stone, Stript Snacks, and Celtic Beef, Kepak is committed to growing both its business and the careers of its employees.

Job Description:

As an IT Support specialist at Kepak, you will provide 1st level day-to-day technical support to a dynamic office and production environment. Your responsibilities will include:

• Diagnosing and resolving hardware, software, and in-house application issues
• Managing service desk tickets for the site
• Procuring hardware for the site
• Delivering outstanding customer service by promptly answering calls and ensuring courteous and professional communication
• Working as part of a larger team to meet individual and group targets
• Providing excellent customer technical support and striving for first call resolution with each case
• Liaising with internal departments to resolve customer queries and complaints
• Logging support information and actions to the relevant database/system
• Supporting a production facility in addition to the primary office location

Requirements:

To be successful in this role, you should have:

• A third-level qualification in the field of IT or equivalent experience
• At least 3 years of experience in a technical support environment
• Excellent working knowledge of Desktop Operating Systems
• Knowledge of Windows Servers, both physical and virtual
• Experience with VMWare/Hyper-V and virtual backup technologies (Veeam)
• Knowledge of Microsoft Active Directory administration skills
• Experience with network patching switches and wireless installations
• The ability to work effectively as part of a larger team
• A pleasant, patient, and friendly attitude
• The ability to take ownership, organize workload, and adapt to changing priorities quickly

To be considered for this role, you must have:

• A third-level qualification in IT or equivalent experience
• At least 3 years of experience in technical support
• Excellent knowledge of Desktop Operating Systems
• Experience with Windows Servers, VMWare/Hyper-V, and virtual backup technologies
• Good understanding of Microsoft Active Directory administration
• Experience with network patching switches and wireless installations
• The ability to work well in a team
• A pleasant, patient, and friendly attitude
• Strong organizational and problem-solving skills

What can we offer you?

• Cash sales on company produce available
• Permanent contract
• On call allowance
• Employee discount platform
• Pension scheme
• Discounted health insurance
• Company phone
• Company laptop
• Subsidised canteen
• Free parking
• Flexibility of holiday planning

Note: This factory is located in an area that is not easily accessible by public transport.

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