Manager, Product Experience Design
4 weeks ago
Manager, Product Experience Design page is loaded
Manager, Product Experience Design Apply locations Dublin, Ireland time type Full time posted on Posted Today job requisition id ROur Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Experience DesignOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ( for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results. At Mastercard, design is more than what you see on a screen. We deliver innovative, differentiated product experiences at a global scale, using our skills to shape the future of payments and financial services. As a member of the Design community, you'll work with cross-functional partners to make decisions grounded in actionable insights and deliver desirable outcomes for our customers. Role Overview We're looking for a Manager of Product Experience Design for the Foundry Customer Experience & Design group to design customer-centric solutions that are feasible, viable and desirable. Foundry CX&Design ensures our product experiences are differentiated, de-risked and desirable, often working within new opportunity areas for the business and creating new value. This role will partner heavily with peers in Design and a broader technical team to define new experiences facing our Global Customer Delivery organization. Primary Responsibilities Qualified candidates have experience doing interaction design, working within design systems and conducting usability testing to refine their work. Familiarity with user research, both moderated and unmoderated would be a plus. Familiarity with service design processes would be a plus. This role reports to the Director of Product Experience Design and will be part of a small team of designers working a broader group.• Partner with closely with product managers to define problem statement, defining deliverables and timelines and securing necessary resources
• Serve as primary point of contact on initiatives, providing day-to-day design leadership
• Host initiative-level sessions, contribute to design of research studies, and participate in product experience design workshops
• Make design decisions on initiatives, heavily guided by research findings
• Drive creation and adoption of design and experience patterns
• Manages product design initiatives to ensure overall success, including scope, resourcing and timely quality deliverables that meet stated goals
• Demonstrate and contribute to team values and culture priorities
• Surface growth and development opportunities for self and peers All About You
• Experience with designing for end-to-end experiences from early concepts through design, testing, iteration and delivery.
• Able to demonstrate experience designing for enterprise products and/or complex platforms.
• Experience partnering with business owners across disciplines
• Able to collaborate with cross-functional partners in a matrixed organization
• Demonstrated ability to present to customers and external audiences
• Solid understanding of and experience with B2B and B2B2B business models a huge plus
• Ability to partner with engineering counterparts to ensure the execution of the work aligns with the quality of the designs.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
we give them access to a world of buyers.
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