Senior Customer Analyst

1 month ago

Dublin, Dublin City, Ireland Hostelworld Group Full time
ABOUT US

Hostelworld Group PLC a ground-breaking social network powered OTA focused on the hostel market, with a clear mission to help travellers find people to hang out with.

Founded in 1999, we're a well-known trusted brand with 240 teammates across 11 countries; hostel partners in 180 countries; and a strong commitment to building a better world in all that we do.

In particular, our focus in the last few years has been on improving the sustainability of the hostelling industry, through our membership of the Global Sustainable Tourism Council (GSTC); our active involvement in the Global Tourism Plastics Initiative (GTPI); our partnerships with Bureau Veritas to establish emissions benchmarks for the hostelling industry; and our recent partnership with the South Pole to offset all our greenhouse gas emissions in 2021 and 2022. You can read more about our story here: Hostelworld site.

Hostelworld is listed on the London Stock Exchange, Dublin Euronext and is an Investors in Diversity accredited employer.

LOCATION

This role is based in Ireland. We have an office space in Dublin city centre for those who prefer a hybrid model where you can spend time with colleagues in-person. If necessary, the role can be remote within Ireland with coming together for team meetings as needed.

WHO YOU'LL WORK WITH

We have a matrixed structure here at Hostelworld; with Growth teams comprising of people across Technology, Product, Marketing and Analytics & Insights (A&I) – all working towards one common goal with aligned objectives.

This role sits in the Customer Analytics Team reporting to the Head of Commercial Analytics. You will be aligned to our Commercial Growth teams who drive the Objectives & Key Results, day-to-day activity, and stakeholder relationships. The Customer Analytics team play a pivotal role in shaping our business through advanced analytics. Your expertise in building business forecast models and customer clustering will drive insights that inform our decision-making and help us better understand our customer base.

You will be working with best in class technology and working within a wider motivated team of data analysts, engineers and scientists.

Our core data stack:

  • Data Storage: GCP & Snowflake
  • Data Visualisation and Usage: Tableau, Snowflake, Vertex AI
  • Orchestration: Airflow
  • Transformation: DBT
  • Synching data: Fivetran, Hightouch, Twilio Segment
WHAT YOU'LL DO
  • Business Forecast Modelling: Develop and maintain robust forecasting models to predict sales trends, customer behaviour, and market dynamics. Ensure models are accurate, scalable, and adaptable to changing business environments.
  • Customer Clustering and Segmentation: Utilise advanced analytics techniques to segment our customer base into distinct clusters. Analyse customer behaviour, preferences, and demographics to identify patterns and insights.
  • Data Analysis and Reporting: Analyse complex datasets to extract actionable insights. Prepare and present reports to senior management, highlighting key trends, risks, and opportunities.
  • Cross-Functional Collaboration: Work closely with the marketing, supply, and product development teams to implement analytics-driven strategies. Provide analytical support for cross-departmental projects.
  • Process Improvement: Continuously seek opportunities to improve data collection and analysis processes. Implement best practices in analytics and data management.
  • Mentoring and Leadership: Provide guidance and mentorship to junior analysts. Lead by example in analytics best practices and professional development.
WHAT WE'RE LOOKING FOR
  • 5+ years' experience in customer analytics, data science or a similar role.
  • Statistical and mathematical modelling expertise
  • Commercial awareness and drive to use data to deliver tangible business outcomes
  • Excellent analytical and problem-solving skills
  • Proven ability to manage large quantities to data (structured & unstructured), with attention to detail, accuracy, and speed
  • Strong influencing skills, experienced at working with senior managers, and with the ability to clearly articulate complex mathematical arguments in a straightforward way
  • Desire to learn and adopt leading technologies and practices
  • Ability to work under own initiative or as part of a team
  • The willingness to adopt new tools if required
  • Relentless curiosity, creative problem-solving skills, and initiative
  • Process improvement and governance experience
  • Excellent storyboarding and presentational skills
  • Ability to work under own initiative or as part of a team
  • Fluent English is essential (both spoken and written)
WHAT WE OFFER
  • Competitive salary & benefits
  • Enhanced annual leave plus 3 Wellbeing Days per year
  • Paid family leave (maternity, paternity, surrogacy & adoption)
  • Agile working (plus a Working from Abroad Policy)
  • Support for your ongoing growth & development
  • Inclusive people policies (sickness, menopause, compassionate and fertility leave)
  • A chance to give back in your local community with 5 paid volunteering days
OUR BEHAVIOURS

  • Grow others - We fundamentally believe that investing in growing others benefits everyone, whether it's helping them develop hard or soft skills. We want learning and growing to be part of our DNA to help makes us a better team, together.
  • Master it - We are obsessed with our area of expertise and enjoy developing our skills. We rarely take things at face value; we investigate, interrogate, and always look for 'the why,' and wherever possible, we use data to find the best solution.
  • Collaborate - We are in it together, for the tough stuff and the celebrations too. To achieve the best results, we need expertise from all areas of the organisation, and we wholeheartedly welcome diverse thinking.
  • Adapt - We work fluidly, adapting to new information and the evolving environment while staying committed to our goals. Innovation and experimentation fuel our projects and we're never afraid to pivot.
  • Deliver - Our focus is always on the end result; we value outcomes over activity. We collaborate to deliver work at speed without dropping any of our other behaviours.

Our people are key to our success. Our talented and diverse teams reflect the diversity of our customers and the communities in which we operate. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed above to apply for this role.

#J-18808-Ljbffr

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