IT Support Specialist

Position Information

Job Title

IT Support Specialist

Division

Servisource / Cpl

Start Date

Immediate

Location(s)

Dundalk - Hybrid Working Model with Flexibility

Reporting To

Senior Operations Manager

Servisource, part of the Cpl Group, wishes to appoint an IT Support Specialist to join our existing team, We are seeking a skilled and customer-oriented IT support specialist to join our exciting, fun, and dynamic IT team in one of Ireland largest and most successful companies.

As an IT support specialist, you will be responsible for providing technical assistance and support to our employees in a timely and efficient manner. Reporting to the IT operations manager, your primary focus will be troubleshooting hardware and software issues, installing, and configuring software applications, and maintaining computer systems. You will also play a role in the maintenance and development of the companies Salesforce ecosystem. The ideal candidate will possess strong knowledge and experience with Office 365, Azure, and Salesforce, and be capable of managing and maintaining these platforms effectively.

This role will involve hybrid working and the potential candidate can be based near our Dundalk Office but with a requirement to go to Cpl HQ once a week initially.

Duties of the role will include but not limited to:

· Provide first-level technical support to end-users, addressing hardware, software, and network issues.

· Manage and administer Office 365, including but not limited to email, SharePoint, OneDrive, and Teams.

· Utilize Azure services for cloud-based solutions, ensuring optimal performance and security.

· Administer and support Salesforce, including user management, customization, and troubleshooting.

· Collaborate with other IT team members to implement and maintain IT infrastructure projects.

· Conduct regular system audits to ensure compliance with security policies and procedures.

· Create and update documentation for IT processes, procedures, and troubleshooting guides.

· Stay current with industry trends and technologies, providing recommendations for improvement.

· Collaborate with vendors and external partners to resolve technical issues and implement enhancements.

· Assist in asset management as needed.

Role Requirements

· Bachelor's degree in computer science, Information Technology, or related field.

· Proven experience as an IT Support Specialist or similar role.

· Strong expertise in Office 365 administration, including Exchange Online, SharePoint, OneDrive, and Teams.

· Experience with Azure services and cloud-based solutions.

· Proficiency in Salesforce administration, including user management and customization.

· Solid understanding of IT security principles and best practices.

· Excellent communication and interpersonal skills.

· Ability to work independently and collaboratively in a team environment.

· Relevant certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft Certified: Azure Administrator Associate, and Salesforce Administrator are a plus.

· Full drivers' licence and access to own transport an advantage.

Note: The above job description is not intended to be an exhaustive list of responsibilities, skills, or qualifications associated with the position. It is subject to review and modification at any time to meet the evolving needs of the organisation.

About Us

Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years' experience across a number of sector specialities

With over 140 employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we recently listed as the 4th Best Place To Work in the large category in Ireland, we are recognised as one of the Best Places To Work for Women, and we are also listed 31st in the Best Workplaces Europe 2022 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl also have attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer:

· Competitive Financial and Benefits package

· Flexibility and Smart Working Practices

· Health & Wellbeing initiatives

· Career Development Progression opportunities

· Further Learning & Development opportunities

· Vibrant Sports & Social club

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:

· Customer focused

· Accountability

· Responsibility

· Empowerment

· Effective communication

· Respect

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate*

If you are interested in applying for this role please send an updated cv to quoting the job order number JO in the subject bar.