ADSEO Quality Assurance
2 weeks ago
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.
Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand to support their team in their drive for excellence. They will take an active role in performance monitoring, and provide crucial reporting to relevant stakeholders, leading to the success & growth of our teams.
ResponsabilitiesThe successful candidate must be capable of working with XFN teams to identify the needs of their project.
What will I be doing:
- Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
- Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution.
- Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders.
- Perform daily audits and provide analysis of errors and feedback to respective teams. - Compile & deliver regular performance data reports to SME & management teams as required.
- Conduct regular RCA escalations through the relevant process.
- Identify and assess areas for performance improvement across relevant markets, and be solution driven and proactive in delivering these solutions.
- Participate in or lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
- Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal.
- Be able & willing to support or backfill temporary gaps in market support.
- Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning.
- Perform regular queue moderation, or participate in knowledge quizzes when required, to maintain policy implementation skills.
- Design/help to design a training plan and implement it according to the timeline
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.
QualificationsMinimum Qualifications:
- Minimum 1-year QA or relevant experience in trust and safety or policy in a major tech or media company.
- Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations.
- Familiar with the business logic of labeling and working mode of the upstream and downstream teams.
- Fluent in German is required as the role requires communication with German markets, fluent in English is also required as it is the working language.
- Comfortable reporting to, or collaborating with, a broad range of XFN partners.
- A fast learner who has the ability to embrace a fast-paced working environment.
Preferred Qualifications:
- Bachelor’s degree and above or equivalent working experience in a short video product user industry.
- Experience in Content Moderation/Content Quality/Content Safety/Labeling will be an added advantage. - Familiarity with Microsoft Office Suite (PPT / Excel / Word).
- Familiarity with machine learning and content understanding.
- Strong presentation skills, cross-cultural communication and interpersonal skills.
We offerTikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
-
Dublin, Ireland Viatris Full timeMcDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...
-
Dublin, Ireland Viatris Full timeMcDermott Laboratories Limited At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access – Providing high quality trusted medicines...
-
Dublin, Ireland Hibernia College Full timePosition: Head of Quality Assurance Co ntract: Permanent Reports to: Head of School Location: Hybrid Job Purpose The role of Head of Quality Assurance covers a diverse range of activities, functions and responsibilities including the day-to-day and ongoing management of academic affairs and quality assurance across the institution, ensuring academic...
-
Dublin, Ireland Grifols Full timeWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Senior Quality Assurance Associate
5 months ago
Dublin, Ireland TEAM HORIZON Remote Work Freelance Full timeDescription Team Horizon is seeking a Senior Quality Assurance Associate for our Client, who are a leading biotechnology company based in Dublin. Why you should apply: This is an excellent opportunity to join a forward thinking company and work in a state of the art facility. What you will be doing: Testing of primary and secondary...
-
Global Quality Assurance Reviewer
3 weeks ago
Dublin, Ireland AIG Full timeJoin us as a Global Quality Assurance Reviewer (Personal Lines) to make more of your specialist expertise and experience.Make your mark in Claims.Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling...
-
Senior Manager
6 months ago
Dublin, Ireland JPA Brenson Lawlor Full timeKey Responsibilities: Firm Quality Assurance: Design and enforce firm-wide quality control policies and procedures Ensure compliance with professional standards, regulatory requirements, and network policies. Monitor the implementation of the firm’s overall system of quality management and corrective actions. Conduct regular cold and hot file...
-
Revenue Assurance Specialist
4 weeks ago
Dublin, Ireland Cubic Telecom Full timeThe CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...
-
Revenue Assurance Specialist
3 weeks ago
Dublin, Ireland Cubic Telecom Full timeThe CompanyFounded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with...
-
Quality Assurance Assistant M/F
4 months ago
Dublin, Ireland Egis Projects Ireland Ltd Full timeDuties to include (but are not limited to) the below. The position will require candidate to co-ordinate and prioritise the tasks required. Assisting Quality, Environment and BIM Systems Manager with review and update of system documentation for ISO 9001 Quality, 14001 Environment and 19650 BIM, data capture of client feedback, audit scheduling, tracking...
-
Customer Assurance Specialist
2 months ago
Dublin, Ireland RSA Insurance Ireland Limited Full timeJoin RSA and make a difference every day. Whether you are just beginning your career or looking to take the next progressive step in your journey, RSA Insurance Ireland is an organization where you can be yourself, learn and develop and a place where your ideas and contributions matter. With offices in Belfast, Galway, and Dublin , we have embraced...
-
Quality Control Technician
2 months ago
Dublin, Ireland Guidant Global Full timeWe are looking for experience Quality Control Technician's, to join a busy team in one of Ireland's leading beverage companies. You will have the opportunity to work for a hugely successful company and join a fantastic team of people.About the role As a Quality Assurance Technician, you will play a pivotal role ensuring that all manufactured goods...
-
Quality Manager
1 month ago
Dublin, Ireland AVD Appoint Ltd Full timeQuality Manager - Dublin - Up to Є75,000 pa + Benefits - Ref 1772I am currently recruiting for a Quality Manager to work for a multi-national manufacturing organisation. Salary up to Є75,000 pa + Benefits.DublinUp to Є75,000 pa + benefitsYou will be responsible for leading the site quality function. To manage successful delivery of the Quality strategy to...
-
Quality Engineer
2 months ago
Dublin, Ireland FRS Recruitment Full timeProduct Quality Professional Swords, Dublin Are you passionate about improving global healthcare, tackling complex challenges, and expanding access to care? Our client, a leading diagnostics company, is looking for a dedicated Product Quality Professional to join their team and support high-impact work in healthcare.Overview:As a Product Quality...
-
Quality Engineer
2 months ago
Dublin, Ireland FRS Recruitment Full timeProduct Quality Professional Swords, Dublin Are you passionate about improving global healthcare, tackling complex challenges, and expanding access to care? Our client, a leading diagnostics company, is looking for a dedicated Product Quality Professional to join their team and support high-impact work in healthcare.Overview:As a Product Quality...
-
Information Security Assurance Analyst
6 months ago
Dublin, Ireland Insight Investment Full timeCompany Overview: Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients’ needs. Founded in 2002, Insight’s collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management,...
-
QA Specialist, External Quality
6 months ago
Dublin, Ireland TEAM HORIZON Remote Work Freelance Full timeDescription Team Horizon is seeking a QA Specialist for External Quality for our client, who are a leading biopharmaceutical company based in Dublin. In this role you will support ongoing quality assurance responsibilities in support of Contract Manufacturing oversight and quality systems. Why you should apply: This is an excellent opportunity to...
-
Senior Quality Officer
4 months ago
Dublin, Ireland Eurofins Ireland Clinical Diagnostics Full timeJob DescriptionThe successful candidate will be responsible for maintaining the Quality Management System. Building relationships with our Heads of Departments, and colleagues in Eurofins Biomnis, Eurofins Pathology and Eurofins Lablink. Ensuring, in conjunction with the Quality team, that the laboratory and Logistics division operates within the...
-
Senior Quality Specialist
5 months ago
Dublin, Ireland Endo Operations Limited Full timeDescription The Senior Quality Specialist, Quality Operations leads an individual system and assists in managing the Quality System functions for cGxP manufacturing and distribution activities from local and Third Party manufacturing facilities. Provides quality guidance on product transfers and validations and will ensure that all activities related...
-
Quality Officer
2 weeks ago
Dublin, Ireland Eurofins Ireland Clinical Diagnostics Full timeJob DescriptionThe main responsibilities of the Quality Officer are to maintain our Quality management system. Ensuring, in conjunction with the Quality team, that the laboratory and Logistics divisions operate within the company’s quality management systems to meet the requirements of ISO15189 accreditation and ISO9001 certification, the Eurofins Group...
