Senior Business/Process Analyst

What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
At Irish Life, our purpose is to help people build better futures.
Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions.
We aim high, setting ambitious goals and find better ways to innovate and improve.
Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations.
Achieving this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Irish Life have a vacancy for a strong and experienced Senior Business/Process Analyst, with strengths in business process analysis & re-engineering with demonstrable experience in delivering value-add change in performance, quality & cost within, and across business functions
Working within Change and Innovation within Customer Solutions, the Business/Process Analysts fulfil a critical function and are fundamental to the successful delivery of all change initiatives, ranging from agile and continuous improvement to larger and more complex waterfall projects.
The Role
The successful candidate will:
Support the embedding of our continuous improvement strategy, culture, philosophies, tools & techniques across the business
Implementing standardisation for all business-critical processes (Business KPI's, RCA, CI, and Standard Work) across the site
Support the business leads across the organisation at Ideation / project briefing stage, ensuring appropriate detail to support problem definition and impact understanding
Performing systematic ongoing site wide performance analysis, identifying areas of opportunity, improvement & driving / supporting implementation of improvements.
Manage key business / process improvement projects across functions, facilitating & monitoring improvement initiatives.
Building and maintaining effective working relationships across the business to ensure appropriate alignment with business process improvement projects
Leads workshops with key stakeholders, including Senior Management, to map as-is and to-be processes and gather requirements for change.
Develop/evaluate business requirements and understand system/business to redefine business process when necessary.
Lead the requirements gathering of assignments on small / medium / large scale projects.
Technical Requirements Development: Supports the solution design phase of all assigned projects.
Works closely with both internal and outsourced developers.
Serves as a liaison between the business and the developers and manages requirements traceability
Stakeholder management: Builds excellent rapport with all stakeholders and own peers.
Resolves conflict and removes barriers to ensure successful resolution of issues.
Change Management: Prepares and supports the business through business readiness planning & delivery, including liaising with our company trainer where required.
Ensures appropriate documentation is created, reviewed, signed off and handed over to the relevant business teams
Business Knowledge & Communications: Develops relationships with customers and vendors by being proactive, displaying a thorough understanding of the business, and providing timely and accurate information through written and oral communication or formal presentations.
Best Practices: Identifies and recommends best practices to be used; brings practical experience into the team
Coaching & Mentoring: Serves as a mentor and coach for less senior Business Analysts in the organization.
The Person
The successful candidate will have/will be:
A self-starter with the ability to think both tactically & strategically in support of the delivery of all change initiatives.
Comfortable dealing with ambiguity and can make the complex simple for communication and understanding at all levels.
A dynamic team player and self-motivated, you will demonstrate a strong customer-centric ethos and an ability to develop strong relationships with relevant stakeholders and ensure their needs are met
An analytical and methodical problem solver with a strong emphasis on process mapping and analysis
An advocate for change by using best practice methodologies to support the business and technical teams involved in / impacted by change initiatives.
Ability to work on a combination of small change initiatives and large-scale projects in parallel, and can plan and prioritise your time effectively
A collaborative team-player, working together with all external and internal teams within the Health Business in support of the successful delivery of process & system change projects.
What you will need to be successful in the role
Knowledge & Skills:
Excellent knowledge and proven experience working with IT Software
Development Lifecycle methodologies including Waterfall and Agile
Extensive technical and analytical skills for problem solving and decision-making with the ability to prioritise and operate in complex environments.
Demonstrable experience in utilisation of process mapping standards and methodologies / best practices in business, data & statistical analysis.
Excellent communication skills with a strong ability to effectively communicate both internally and externally at levels up to Director and C Suite, and ability to make complex technology problems simple to the business.
Successful experience in change management in a large or complex organisation.
An appreciation for regulatory and compliance requirements.
Excellent time management, organising and planning & communication skills with a keen attention to detail.
Excellent presentation and facilitation skills and highly proficient in MS Office tools such as Sharepoint, Teams, Excel, Powerpoint, Visio & Word
Qualifications:
5 years + experience as a Senior Business Analyst in a similar setting
Qualified in a recognised Business Analyst Certification (preferable but not mandatory)
Lean six sigma green belt certified (preferable but not mandatory)
Communication and Influencing
Leadership
Drive for Results
Problem Solving and Decision Making
Planning and Organising
Building and Maintaining Relationships
Innovation and Change
About us
Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets.
We are one of Ireland's leading financial services groups with over 1.5 million customers.
For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people.
The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process.
Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers.
Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer.
We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.
We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact ****** and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.
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