Content Moderator

4 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

We are hiring FRENCH Content Moderators for a Social Media giant.
The candidate should be from Africa: Congo, Senegal, Mali, Cameroon region and other French speaking region. Your key responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site.Becoming and remaining knowledgeable about the client's products and community standards.Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience.Recognizing trends and patterns and escalating issues outside the company policy to the global team.Identifying inefficiencies in workflows and suggesting solutions.Skills & Competences: Strong personal resilience with the ability to operate in a pressured and fast-paced environment.Strong interpersonal skills, verbal, and written communication skills and most importantly – empathy.High adaptability and positive approach to challenges.Ability to make decisions, prioritize, solve problems, and work as part of a team.Effective time management & prioritization skills.Ability to consistently hit KPIs on time.Language Skills: * Fluent in FRENCH language on the near-native level (C1-C2) in oral and written communication, with an in-depth understanding of culture and social trends in the region.Advanced level of English (C1).*If you are not sure about your level of language, we can offer you an assessment. Contract: Full-time, permanent with Covalen. Compensation: Competitive salary.Free meal (lunch or dinner) on site.Private healthcare.Pension contribution.25 days of annual leave.Extensive training and access to CPL's Wellness Programme.Tax Saver and Bike-to-Work Scheme.Working hours: Day shift (9:00am to 5:30pm) OR Evening shift (6pm – 2am). There are no rotations.
Monday to Friday, occasionally weekends and bank holidays. Location: Dublin 18, Sandyford, Dublin South. *This is an office job.
Work from home / remote work is not an option.
Employees are classified as essential workers. IMPORTANT: ·Due to the nature of the role, candidates must be fully confident in dealing with sensitive content. ·Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable). What we offer: Chance to work within a multicultural and diverse team.Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.No shift rotations – fixed working schedule.Meals on-site, private healthcare and pension contribution.No previous experience required – full training is providedFor more information, please send your updated CV to Sohini Sakssena at ****** #LI-SS2

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