Senior Real Time Analyst
3 weeks ago
Job Description – Senior Real-Time AnalystAre you a strategic thinker with a passion for real-time workforce management?Do you excel in fast-paced environments and have a strong aptitude for optimizing operations?If so, we want you to join our Workforce Management team as a Senior Real-Time AnalystAbout the RoleAs a Senior Real-Time Analyst, you will be a key individual contributor, ensuring the smooth execution of real-time workforce management strategies.You will play an instrumental role in coaching and developing the Real-Time Analysts on the team, providing guidance and expertise to elevate their performance.In this role, you will serve as the escalation point for the team, helping to resolve complex issues, drive process improvements, and manage and run key projects.You will work closely with various teams, including Workforce Planning, Operations, Data & Analytics to ensure real-time decision-making is aligned with operational goals.Main ResponsibilitiesProvide mentorship and coaching to Real-Time Analysts, offering guidance and development opportunities to help them excel in their roles.Monitor real-time performance across multiple channels and languages, ensuring adherence to service level agreements.Proactively manage deviations and adjust staffing to optimize productivity and efficiency.Identify and implement continuous process improvements to enhance real-time operations and workforce effectiveness.Conduct root cause analysis for service level issues and work cross-functionally to develop corrective actions.Act as the escalation point for complex real-time challenges, ensuring timely resolution and effective communication with key stakeholders.Develop and deliver actionable insights through data analysis and real-time performance reporting.Manage and run key projects from start to finish, ensuring timely and successful execution.Collaborate with cross-functional teams to ensure project goals align with overall operational objectives and priorities.Stay informed on industry trends and emerging technologies to continuously refine and improve real-time management practices.Minimum Qualifications6+ years of experience in a contact center environment, with at least 3+ years in a Real-Time Analyst or Workforce Management role.Strong coaching and mentoring experience with a focus on skill development and knowledge sharing.Proven experience in managing and running successful projects, from initiation through completion.Expertise in workforce management tools (e.g., Calabrio, IEX, Verint, Aspect).Experience using Salesforce reports, dashboards, automationsAdvanced analytical skills, with the ability to convert complex data into actionable insights.Proactive problem-solving skills and the ability to address operational challenges in real-time.Excellent communication and stakeholder management skills, with the ability to collaborate across all levels of the organization.Proficiency in Microsoft Office tools (Excel, Access, Word, PowerPoint).Ability to work effectively in a fast-paced, global environment across multiple time zones.Autodesk is an equal opportunities employer and welcomes applications from all qualified candidates.We are committed to diversity and inclusion and welcome applications from candidates of all backgrounds.#J-*****-Ljbffr
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Senior Real Time Analyst
3 weeks ago
Dublin, Ireland Autodesk, Inc. Full timeSenior Real Time Analyst page is loaded## Senior Real Time Analystlocations: Dublin, IRLtime type: Full timeposted on: Posted Todayjob requisition id: 25WD*******Job Requisition ID #**25WD*****Job Description**Job Description – Senior Real-Time Analyst****About the Role** As a Senior Real-Time Analyst, you will be a key individual contributor, ensuring the...
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Senior Real Time Analyst
3 weeks ago
Dublin, Ireland Autodesk, Inc. Full timeSenior Real Time Analyst page is loaded## Senior Real Time Analystlocations: Dublin, IRLtime type: Full timeposted on: Posted Todayjob requisition id: 25WD92198**Job Requisition ID #**25WD92198Job Description**Job Description – Senior Real-Time Analyst****About the Role** As a Senior Real-Time Analyst, you will be a key individual contributor,...
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Real-time Analyst
1 day ago
Dublin Pike, Ireland Cpl Solutions Ltd Full timeApplication Details In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. Job Description The Real-time Analyst (RTA) is responsible for real-time and/or intraday...
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Real-time Analyst
3 days ago
Dublin, Ireland Cpl Healthcare Full timeThe Real-time Analyst (RTA) is responsible for real-time and/or intraday management of resources to ensure the correct number of representatives area available at the right times to meet customer demand within established SLAs. The ideal candidate has previous experience in a fast-paced, high-pressure role in a constantly changing business environment. They...
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Real-time Analyst New
1 week ago
Dublin, Ireland CPL Full timeThe Real-time Analyst (RTA) is responsible for real-time and/or intraday management of resources to ensure the correct number of representatives area available at the right times to meet customer demand within established SLAs. The ideal candidate has previous experience in a fast-paced, high-pressure role in a constantly changing business environment....
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▷ 15h Left! Funds Ratings
4 weeks ago
Dublin Pike, Ireland Kroll Bond Rating Agency Full timeFunds Ratings - Analyst / Senior Analyst (Dublin) Dublin, Ireland Position Title: Funds Ratings - Analyst / Senior Analyst (Dublin) Entity: Kroll Bond Rating Agency Europe Limited Employment Type: Full-time Location: Dublin, Ireland Summary/Overview: Kroll Bond Rating Agency Europe Limited is seeking an Analyst/Senior Analyst to join our growing Funds...
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Equity Research Analyst
7 days ago
Dublin, Ireland Susquehanna International Group Full timeOverview As an Analyst on Susquehanna's Research team, you will partner with our senior analysts and traders to identify investment opportunities in the equity or options market. Research analysts provide real-time opinions on breaking news and in-depth analysis of future volatility events. You will be responsible for finding opportunities that other market...
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Senior Associate
3 weeks ago
Dublin, Ireland Mason Hayes & Curran Llp Full timePractice Area:Commercial Real EstatePosition(s):Senior AssociatePosition Type:PermanentThe Firm:Want to work in a dynamic, fast paced and friendly environment?Join the fastest growing Top Tier law firm in Ireland.We wish to recruit a Commercial Real Estate Associate and Senior Associate to join the largest Real estate team in Ireland.Be part of a...
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Equity Research Analyst
3 weeks ago
Dublin, Ireland Sig Susquehanna Full timeOverviewAs an Analyst on Susquehanna's Research team, you will partner with our senior analysts and traders to identify investment opportunities in the equity or options market.Research analysts provide real-time opinions on breaking news and in-depth analysis of future volatility events.You will be responsible for finding opportunities that other market...
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Equity Research Analyst
3 weeks ago
Dublin, Ireland Sig Susquehanna Full timeOverviewAs an Analyst on Susquehanna's Research team, you will partner with our senior analysts and traders to identify investment opportunities in the equity or options market.Research analysts provide real-time opinions on breaking news and in-depth analysis of future volatility events.You will be responsible for finding opportunities that other market...
