Senior Logistic Technician

3 weeks ago

Dublin, Dublin City, Ireland Microsoft Full time

Responsibilities
Prioritize ticketing queues, resolve escalations, and clear blocking issues to support Inventory and Asset Management (IAM) activities.
Provide task-specific guidance to technicians responsible for deliveries and documentation of inbound/outbound packages (e.g., PO receiving, RMS activities).
Coordinate with external stakeholders such as third-party warehouses, OEM vendors, and suppliers to facilitate deliveries.
Perform assigned tasks and escalate issues during high-volume or escalation situations.
Use process knowledge and technical skills to resolve escalations, clear blocking issues, and support data center activities remotely or on-site.
Maintain a focus on stakeholder needs to improve quality and maximize customer investment returns.
Ensure inventory accuracy through proper procedures.
Act as SME for the RMA warranty process, ensuring proper handling of failed vendor hardware using designated tools and processes.
Manage DBD destruction or shredding schedules in collaboration with senior leadership, ensuring compliance with all procedures.
Participate in safety briefings, complete safety training, and guide technicians in safety procedures (PPE, heavy equipment, ladders, etc.).
Seek opportunities to improve workstreams and promote automation and simplification.
Uphold our culture and values.
Qualifications
Required Qualifications
High School Diploma and experience in warehouse/supply chain within an IT environment, inventory management, retail, or related field.
OR equivalent experience.
Ability to meet security screening requirements, including Microsoft Cloud Background Check.
Preferred Qualifications
Experience in warehouse/supply chain in an IT environment, logistics, or operating heavy equipment (e.g., forklift, pallet jacks).
OR equivalent experience.
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration without regard to various protected characteristics.
For accommodations due to disability, please contact us through the provided form.
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