Reservations Supervisor

Ashdown Park Hotel is currently recruiting for a dedicated, full time, Reservations Supervisor. The Reservations Supervisor is responsible for handling & processing all aspects of individual and group room reservations. They will be Responsible for supervising and training the Reservations Agents. Main Duties & Responsibilities Include: Responsible for supervising and training the Reservations Agents Answer incoming calls and assist with reservations, confirmations, room need requests, and questions. Assist with reception breaks and shift cover where necessary Ensure the reservations being entered into the PMS system are in the correct format Communicate information to other departments with information that pertains to them Check arrival lists and double check that all special requests are followed up correctly Print reports and check details for reservations made Ensure blocks, party name lists and arrangements are updated correctly following up with sales where required. Entering group rooming lists Assisting the Revenue Manager with creating new accommodation packages on the website and setting rates online. The Ideal Candidate: Candidate must have 1-2 years experience in a senior reservations agent or reservations supervisor role. Full Hotsoft experience or a similar PMS and Siteminder or Similar Chanel Manager Must be available to work at weekends Ability to prioritize in a fast-paced environment. Exceptional attention to detail and a strong administrative background Possess leadership skills Team player. Accuracy and strong attention to detail. Flexibility in day to day job demands, remain focused when priorities and practices change. Be clear, concise and professional in all communications both written and verbal. Work closely with other departments to achieve desired end result. Be resourceful and creative when faced with obstacles. Ability to follow up and see project through to completion. Adhere to deadlines. Take ownership for assigned responsibilities. Genuine, approachable and enthusiastic. Ability to take full ownership for specific market segment. Polished and professional demeanour when client facing. Benefits: Meals on duty Free Parking Reduced fee for Gym and Pool Membership Staff discounts