I.T Support Manager

2 weeks ago

Meath, Ireland Celtic Careers Full time

The Role & Key responsibilities: First point of contact for all user technical issues Co-ordinate and manage all support tickets raised with third party vendors to ensure fast response times for end users. Technical troubleshooting: Serving as the primary point of contact for employees facing hardware, software, or network access and diagnosing and resolving these problems quickly to minimise downtime. User onboarding: Setting up all new users with necessary accounts, hardware and software requirements. Hardware and Software Management: Installing, configuring and updating operating systems, applications (like Microsoft 365), and computer hardware such as desktops, laptops, printers and mobile devices. Field support: Provide technical backup and support to field technicians using handheld devices and be first point of contact to setup new users and co-ordinate delivery of new handheld devices. User and Access Management: Creating, managing and revoking user accounts and permissions. Vendor Liaison: Coordinating and communicating with third-party vendors and external specialist on hardware repairs, specific software support issues and other services out of house. IT Security: Continuous review and improvement of the groups IT security software and policy. Infrastructure development: Continuous review and seek improvements. Maintain an IT inventory register detailing all devices. Provide inhouse security and user training on a regular basis to all users. Essential Skills and Qualifications: Proficient in operating systems (Windows), networking fundamentals. Strong analytical skills to identify root causes and logical thinking. Communication: Excellent verbal and written skills Staff Support: Patience, empathy and a helpful attitude Ability to manage multiple issues at one time and prioritise tasks. Degree in Computer Science, IT or related field relevant to the role. Minimum three years' experience in a similar role. If you are living in Ireland and hold a VALID WORK PERMIT, we would love to hear from you, if however, you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search. Celtic Careers is proud to be an Equal Opportunity Employer. By submitting your CV or personal details, you are providing Celtic Careers consent to process your personal data. In order to service you as a candidate this is required. Celtic Careers may contact you from time to time regarding further opportunities. Celtic Careers will not share your data with third parties without your prior consent. You can withdraw your consent at any time by emailing us at the email address above. For further information please see our Privacy Statement on our website. Skills: I.T Support Technical Computers Desktop

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