Site Reliability Engineer

OverviewIt all started in sunny San Diego, California in **** when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.But this is just the beginning of our journey.Join us as we pursue our purpose to make the world work better for everyone.ResponsibilitiesWhat you get to do in this role:Assist in supporting production systems and performing troubleshooting tasks.Provide relief and sustainable resolution to issues within our infrastructure.Help maintain and enhance system observability, including metrics, logging, and alerts.Participate in troubleshooting bridges and provide support during critical incidents.Collaborate on infrastructure automation projects using internal or open-source tools and frameworks.Develop skills in building and maintaining CI/CD pipelines and deployment scripts.Adhere to established SRE practices, such as documenting runbooks, composing postmortems, and contributing to team retrospectives.Automate repetitive tasks to improve efficiency and reduce human error.Ability to work one weekend day per week.QualificationsTo be successful in this role you have:A degree in computer science/engineering or equivalent3+ years of experience in a Site Reliability Engineering or similar role.Experience in leveraging AI into work processes, decision-making, or problem-solvingSolid knowledge of ITIL driven IT Operations – Incident, Problem & Change ManagementExcellent communication skills and a collaborative mindset.Good knowledge of Unix/Linux operating system, including memory management, process management, disk/IO troubleshooting, and network troubleshootingUnderstanding of networking concepts, including TCP, IP addressing, routing, HTTP, HTTPS/TLS/SSL, DNS, DHCP, FTP/SFTPUnderstanding of relational databases (e.g., MySQL, Postgres)Knowledge of one (or more) scripting languages: JavaScript, Python, Unix ShellHands-on experience with Kubernetes and containerizationFamiliarity with at least one programming language (Shell, Python, Go, or Java preferred)Familiarity with cloud computing (AWS, Azure, or GCP)Basic knowledge of monitoring and alerting tools (e.g., Prometheus, Grafana, or similar)Strong desire to learn and grow in infrastructure reliability, automation, and DevOps/SRE principlesAdditional qualificationsCertifications in one or more public cloud platformsExposure to DevOps and Agile methodologies.Familiarity with CI/CD pipelines and tools like Jenkins or GitLab CI.Understanding of development on ServiceNow platformBasic understanding of configuration management tools (Ansible, Puppet, etc.).Knowledge of monitoring and observability tools (Prometheus, Grafana, etc.)Experience with Splunk, GitlabAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust.Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune.**** Fortune Media IP Limited.All rights reserved.Used under license.#J-*****-Ljbffr