Master Diagnostic Technician

Master Diagnostic Technician Reference Number - 0123445567567
Working Hours: Full Time
Benefits: See list of benefits below
Closing Date: 31/01/2025
About Us:
Bright Motor Group was founded in 1982 and is now one of Ireland's leading Motor Retailers, representing some of the best-known vehicle brands including Ford, Hyundai, SEAT, CUPRA, Volkswagen Commercial, Citroen, Suzuki, Peugeot, Opel and DS Automobiles in the Dublin area.
With 8 showrooms situated at Airside near Swords, a further 4 at Navan Road and our Bray dealership, we provide a choice of locations for interested candidates.
As a result of our ongoing expansion and business growth, we are seeking to appoint positive and motivated individuals to join our successful technical team.
We are looking for qualified Master Diagnostic Technicians, who are either newly qualified to work in our state-of-the-art workshop facilities at our campus in Swords, Navan Road and Bray.
As a Group, we operate over 80 vehicle work bays, providing varied experience with ICE, EV, Passenger and LCV vehicles.
We offer the opportunity for career development with structured training courses.
Role Responsibilities:
Conduct comprehensive diagnostic tests to accurately identify vehicle issues.
Utilise advanced diagnostic equipment and technical resources to diagnose and troubleshoot electrical, mechanical and computer-related problems.
Complete all service, warranty work, and technical reports to manufacturers and brand standards.
Conduct full examinations of vehicles and identify non-routine defects or additional faults either in the workshop or during road tests.
Carry out service and repair work in accordance with manufacturer and dealership quality standards.
Achieve laid down efficiencies and productivity targets.
Strictly observe the documentation requirements and administrative/reporting procedures.
Comply with dealership Health and Safety regulations.
Contribute to good team spirit and the achievement of departmental objectives.
Take care of dealership equipment and tools.
Maintain personal tool kit at an appropriate level.
Read and understand manufacturer and dealership technical bulletins.
Complete vehicle health checks and video reports to advise customers of vehicle condition and any recommended repairs.
Follow Workshop procedures using the Company dealer management system (DMS) to record time spent on jobs and work carried out.
Organise daily work schedule in cooperation with Service Reception and other support staff.
Determine vehicle parts requirements and communicate with Parts department through DMS.
Communicate with Service Reception identifying any issues or opportunities that may require amendments to allocated job times.
Ensure quality and a first-time fix.
Meet and discuss the vehicle condition and repairs needed with the customer when necessary.
Maintain a clean and safe work bay.
Supervise and support the training of apprentice technicians.
Achieve targets to qualify for bonus.
Develop skills through regular training necessary to maintain brand knowledge.
Comply with health and safety standards.
The successful candidate will ideally:
Have the ability to carry out the role in a competent and organised manner.
Possess experience of working within a franchised dealership.
Have the interpersonal skills necessary to work with others and achieve success within a team.
Have the ability to work alone or in cooperation with other team members to deliver excellent customer service.
Work to target and complete tasks in allotted times in accordance with manufacturer standards.
Be computer literate and follow processes in accordance with the Company DMS.
Have a full Irish/EU driving licence.
Be punctual and show initiative while demonstrating a strong work ethic.
Be confident enough to mentor and coach apprentices, and support less experienced team members.
What we offer in return:
Work Schedule: Monday - Friday
Generous Productivity Bonus scheme
Company Pension Scheme
Employee Assistance Program
Referral program.
Continuing professional development to achieve Manufacturer and Company standards and professional qualifications.
A clean and safe working environment.
We understand the importance of diversity and inclusion.
We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.
Skills:
Vehicle Repair, Vehicle Diagnostics, Master Technician
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