Current jobs related to Trainer I-Grade B1 - Dublin, Dublin City - Teleperformance

  • Trainer I-Grade B1

    6 days ago


    Dublin, Dublin City, Ireland Teleperformance Full time

    Overview Trainer Vendor will staff the program with 1 Trainer for a group of up to 40 Agents (1:40 ratio) Vendor trainers shall be responsible for training and supporting various training requirements of the agents on an ongoing basis in accordance with Section 7.Trainer to facilitate learning experiences in a dynamic ever-changing service environment for a...

  • Trainer I-Grade B1

    1 week ago


    Dublin, Dublin City, Ireland Teleperformance Full time

    OverviewTrainerVendor will staff the program with 1 Trainer for a group of up to 40 Agents (1:40 ratio).Vendor trainers shall be responsible for training and supporting various training requirements of the agents on an ongoing basis in accordance with Section 7.Trainer to facilitate learning experiences in a dynamic, ever-changing service environment for a...


  • Dublin, Dublin City, Ireland Teleperformance Full time

    QualityAnalyst (QA) Quality Analysts arededicated POCs for Quality within teams and are responsible forcase evaluations (audits) and reporting.  Vendor will staff the program with 1Quality Analyst to perform quality reviews for a group of up to 20Agents (1:20 ratio) appointed to provide Services.Quality Analystwill be responsible for monitoring call,...


  • Dublin, Dublin City, Ireland Teleperformance Full time

    OverviewQuality Analyst (QA)Quality Analysts are dedicated POCs for Quality within teams and are responsible for case evaluations (audits) and reporting.Vendor will staff the program with 1 Quality Analyst to perform quality reviews for a group of up to 20 Agents (1:20 ratio) appointed to provide Services. Quality Analyst will be responsible for monitoring...


  • Dublin, Dublin City, Ireland Teleperformance Full time

    Overview Quality Analyst (QA)Quality Analysts are dedicated POCs for Quality within teams and are responsible for case evaluations (audits) and reporting.Vendor will staff the program with 1 Quality Analyst to perform quality reviews for a group of up to 20 Agents (1:20 ratio) appointed to provide Services.Quality Analyst will be responsible for monitoring...


  • Dublin, Dublin City, Ireland Centrica Plc Full time

    Join us, be part of more.We're so much more than an energy company.We're a family of brands revolutionising how we power the planet.We're energisers.One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our...

  • It Systems Trainer

    1 week ago


    Dublin, Dublin City, Ireland Panda Full time

    The Role To deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system).The role will ensure that employees and managers are confident and competent in using the new systems, supporting a smooth transition and...

  • IT Systems Trainer

    2 weeks ago


    Dublin, Dublin City, Ireland Panda Full time

    The Role To deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system). The role will ensure that employees and managers are confident and competent in using the new systems, supporting a smooth transition and...


  • Dublin, Dublin City, Ireland beBeeSpecialist Full time €48,000 - €62,000

    Job Title: Slovak Language Expert and Data Specialist">Role Description:">As a data specialist, you will assess and correct data points, labels, and information to ensure high-quality data classification and content creation. You will work with the output of machine learning classifiers and internal tools to maintain accuracy and quality standards.">Key...

  • IT Systems Trainer

    2 weeks ago


    Dublin, Dublin City, Ireland Beauparc Full time

    About the RoleTo deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system).The role will ensure that employees and managers are confident and competent in using the new systems, supporting a smooth transition and...

Trainer I-Grade B1

4 weeks ago


Dublin, Dublin City, Ireland Teleperformance Full time

Overview
Trainer
Vendor will staff the program with 1 Trainer for a group of up to 40 Agents (1:40 ratio).
Vendor trainers shall be responsible for training and supporting various training requirements of the agents on an ongoing basis in accordance with Section 7.
Trainer to facilitate learning experiences in a dynamic, ever-changing service environment for a global social media organization.
This group focuses on working closely with business customers and partners to support their growth and success on Client.
Ideal candidates will be comfortable modeling agent behaviors and have the ability to adjust their training delivery to meet a constantly changing environment.
Successful team members have a passion for business success, an interest in marketing in the digital/media industry, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.
Recommended responsibilities include but are not limited to the following:
Onboard Client agents in Client's products and support processes;
Deliver refresher trainings and design individual coaching plans in partnership with Team Leaders;
Implement and give feedback on Client training programs;
Keep a pulse on the agent's knowledge and skill gaps, providing alternatives to solving them;
Coach and provide feedback to agents;
Keep up to date and proficient in Client's products and support processes.
Recommended Qualifications:
BA/BS degree or equivalent experience;
2 to 4 years working in a service/customer service/sales organization;
Outstanding oral communication skills - able to engage an audience effectively;
English fluency (reading, writing, listening, speaking) in addition to the local language, if applicable;
Documentation skills with knowledge of change control procedures;
Client-focused and solutions-oriented;
Self-learner interested in both the how and the why;
Good problem-solving and analytical skills;
Ability to stay close to operations and incorporate learning into training curriculum;
Ability to collaborate and work effectively with cross-functional teams;
Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail;
Ability to decomplex troubleshooting needs.
Preferred Qualifications:
Experience in online advertising at a major media agency or publisher;
Documentation and document management experience;
E-mail and chat support experience;
Training experience and certification;
Success in this position requires exceptional customer service skills, a willingness to experiment, the ability to thrive in a dynamic, team-focused environment, and a passion for helping others achieve results.
Minimum Skills

• Process Excellence

• Collaboration

• Communication

• Emotional Intelligence

• Open-Mindedness

• Critical Thinking

• Solution Orientation

• Entrepreneurship

• AI Proficiency

• Data Literacy
#J-18808-Ljbffr