Matchbook Betting Exchange

4 days ago

Cork, Ireland Xanadu Consultancy Full time

Matchbook Betting Exchange - Operations Agent - Hybrid
We are looking for suitable candidates to join our existing team of Sports Operations Agents working in a unique and exciting environment.
Successful candidates will be based in our Cork Operations centre working as part of the 24/7 Operations team.
Full training on Matchbook's unique technology platform will be provided.
The Operations Agent is responsible for ensuring all Matchbook.com users have an exceptional betting experience.
This is achieved through outstanding Customer service and attention to detail in managing the markets that appear on our Website.
What will I be doing?
Creation of sporting events/betting markets on Matchbook.com and Client platforms.
Management of sporting events/betting markets on Matchbook.com and Client platforms driven by sporting news, subject matter experts and Customer feedback.
Ensuring website content is in line with company, industry and gaming regulator mandated standards.
Liaising as necessary with other teams to resolve issues or drive improvements to the Matchbook platform.
Ad-hoc reporting/data analysis
Retail and B2B Client Support (live chat, email and phone)
Promotion management
Technical Troubleshooting
Client escalation handling
Partner Support
Client funds and payment management
Assisting Compliance with KYC procedures
Assisting the Ecosystem team with player management
What we are looking for:
Experience in the sports betting industry is highly advantageous
An understanding of all major sports.
Above average analytical, planning and decision making skills.
Attention to detail with a history of high work standards.
Flexibility to work regular weekends and evenings (up to midnight).
Working effectively as part of a diverse team.
Ability to perform duties to high standards in a high volume, rapidly changing work environment.
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