Senior Specialist

Location:Dundalk, IECompany: Irish Life Financial Services LimitedFull Time Permanent positionHybrid role based in our City Centre offices / Dundalk officesWhat we offerWe have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.Company ValuesAt Irish Life, our purpose is to help people build better futures.Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.We believe in doing the right thing—acting with integrity and making fair, responsible decisions.We aim high, setting ambitious goals and constantly find better ways to innovate and improve.Our customers are at the heart of everything we do, and we are dedicated to understanding their needs and exceeding their expectations.We believe that as a team we work best together, in a supportive, collaborative environment where every idea and contribution is valued.If our company values resonate with you, we'd love to hear from you.Role OverviewThe Advice Innovation team in Advice Solutions, requires a Business Analyst to facilitate the design and build of systems and processes.They will translate product vision and strategy into clear requirements for delivery, ensuring a clear understanding of project objectives is shared with stakeholders.The role will work to deliver on our goals as we re-design our Advice journey.This role will require engaging across many stakeholders including Financial Planning, Digital, IT, and ILFS strategy teams.You will run meetings/workshops to elicit requirements, and ensure that solutions are comprehensive and of high quality to meet stakeholder demands.The role will require excellent communication and technical writing skills.What you will help us achieveKey Accountabilities:Working with the Advice Innovation team to facilitate the design and build of systems and processes to deliver our Advice strategy.Works independently to understand stakeholder business problems.Liaises with compliance on all initiatives that affect client data processing.Inputs into DPIA creation for new projects and ensure continuing compliance regarding PII.Builds and maintain relationships with internal and external stakeholders.Works collaboratively with IT.Co-ordinates and facilitates workshops and design sessions with cross-functional teams to map full customer and business journeys.Gathers and documents user journeys, testing requirements, and business processes.Supports the IT development team during design and build phases to ensure that changes in requirements are communicated and adhered to.Supports the QA team with testing requirements.Supports the rollout of new initiatives; from users guides, to feedback sessions.Works directly with key stakeholders across Financial Planning, Digital Team, IT and ILFS strategy work streams.A point of contact for technical queries across all our systems.Tests systems to ensure they are working correctly.Any other duties assigned by your manager.What you will need to be successful in the roleThe successful candidate will ideally have/be:Very good attention to detail with the ability to map customer, systems and data journeys including highlighting gaps, and proposing solutions.An understanding of Financial Planning processes and systems, including CRM, and key customer-facing applications desirable.Experience using tools such as jira or confluence to document requirements desirable.An ability to use data to understand gaps and support changes.Documents requirements and use cases, with a customer and advisor focus.Excellent communication and teamwork skills, with a 'can do' attitude.Excellent relationship & stakeholder management skills.Excellent analytical and problem-solving skills.Passionate and excited by this opportunity.Key CompetenciesBuilding and Maintaining RelationshipsCommunication and InfluencingInnovation and ChangePlanning and OrganisingProblem Solving and Decision MakingAbout usIrish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets.We are one of Ireland's leading financial services groups with over 1.5 million customers.For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.We are proud of our culture of developing and supporting the growth and professional development of our people.The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.The company reserves the right to draw up a shortlist as part of the selection process.Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers.Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.Irish Life is proud to be an Equal Opportunities employer.We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.Irish Life Financial Services supports Equal Opportunity.Irish Life Assurance plc is regulated by the Central Bank of Ireland.