Team Leader
2 weeks ago
Are you passionate about making a real difference in people's lives?We're looking for an empathic and supportive Team Leader to join our team in Lucan, Co.Dublin, where person-centred care is at the heart of everything we do.About the role:As a Team Leader, you'll play a vital dual role—providing hands-on support to individuals with acquired brain injuries while also guiding and nurturing your team.You'll work closely with people in their daily lives, helping them achieve meaningful goals and regain independence through compassionate, person-centred care.Alongside your direct support work, you'll take on a leadership role within the team, offering mentorship, encouragement, and clear direction to Rehabilitation Assistants.You'll also collaborate with the Local Service Manager, contributing to the smooth running of the service and ensuring that both staff and the people we support feel valued, heard, and empowered.This is more than a supervisory position—it's an opportunity to lead with heart, make a real difference, and foster a culture of respect, dignity, and growth.The contract on offer is a Specified Purpose, Full-Time, 39 hours contract.The salary is based on the HSE **** Team Leader payscale.What you'll be doing:Building trusting, respectful relationships with the people you support and their familiesMaintaining accurate records and contributing to reviews and planningActing as a Keyworker and providing tailored support based on each person's needsHelping maintain a safe, clean and homely environmentSupervising Rehabilitation Assistants and supporting the Local Service Manager with team developmentEngaging in supervision, team meetings, and ongoing learning for personal and professional growthPlanning staff rotas that reflect the needs of the people we support while promoting fairness and balanceLeading audits, risk assessments, and working groups to maintain service excellenceWho we're looking for:We're looking for someone who leads with empathy, listens with intent, and inspires through action.You'll be passionate about supporting people with acquired brain injuries to live life on their own terms—and equally committed to uplifting your team with guidance, encouragement, and respect.You'll thrive in a collaborative environment, bringing a calm, thoughtful approach to both care and leadership.Whether you're helping someone navigate daily tasks or mentoring a colleague through a challenge, you'll be grounded in compassion, patience, and a belief in every person's potential.Must haves:A relevant third-level qualification (or be working toward on) in Human Services – such as Health & Social CareA full driving licence to support community access and service needsAt least 2 years' experience in a residential or community-based social care settingStrong written and spoken English to communicate clearly and compassionatelySolid IT skills, including using Word and Microsoft OutlookWhy join us?Making a Real Impact - Be part of a mission-driven team passionately advocating for supporting people impacted by brain injury to rebuild their lives with dignityGrow with Us - Access tailored induction and specialist training, plus meaningful career development opportunities to help you reach your potentialFeel Valued - Enjoy long service awards, premium pay (where applicable), paid maternity leave, and a supportive culture that celebrates your contributionWork-Life Balance Matters - Flexible working options and wellbeing initiatives empower you to live fully- at work and beyondFinancial Security & Perks - Competitive salary, defined contribution pension scheme (for eligible employees), free life cover, and access to the Health Care Staff Credit UnionSupport When You Need It - Benefit from the Employee Assistance Programme, revenue-approved mileage rates, and the Bike to Work SchemeIf you're someone who values connection, takes initiative, and finds purpose in empowering others—this role could be your next meaningful step.Curious about the role or want to chat informally before applying?Feel free to reach out to the Hiring Manager - we are happy to answer any questions.Brid Hayes - Local Service Manager -The closing date is 29th September **** at 5pm
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Customer Service Team Leader
3 weeks ago
Lucan, Ireland Grafton Group Full timeAbout the Role:As Customer Service Team Leader, you'll lead, coach, and support a team of Customer Service Agents to deliver exceptional service across all customer channels.You'll oversee daily operations, monitor team performance, handle escalations, and ensure our customers always receive a positive, timely experience.This role is based between Lucan &...
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Lucan, Ireland Grafton Group Full timeAbout the Role: As Customer Service Team Leader, you’ll lead, coach, and support a team of Customer Service Agents to deliver exceptional service across all customer channels. You’ll oversee daily operations, monitor team performance, handle escalations, and ensure our customers always receive a positive, timely experience. This role is based between...
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▷ Urgent! SENIOR SALES ADVISOR
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Assistant Manager
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