Manager, Investor Services

Supervisor, Investor Services page is loaded
Supervisor, Investor Services
Apply locations Dublin, Ireland Cork, Ireland posted on Posted 4 Days Ago job requisition id R5889
HedgeServ is a leading global fund administrator with more than $450 billion in assets under administration across all investment vehicles including Hedge Funds, Private Equity Funds, UCITS, Hybrid Credit Managers, Funds of Funds and Managed Account Platforms.
We optimize our clients' experience using unique proprietary technology coupled with robotic process automation, intuitive digital programs powered by machine learning, and enhanced by an extensive proprietary transaction data set.
HedgeServ's entrepreneurial and innovative spirit cultivates a productive and agile environment enabling its team to anticipate clients' needs and consistently deliver solutions in real time.
Led by the most experienced team of industry experts, HedgeServ with 1,500+ professionals around the globe expertly provides customizable solutions for their clients' risk, portfolio management, middle office, investor relations, accounting, regulatory, compliance, and tax services.
Since its inception in 2008, HedgeServ has received numerous accolades, including Top Overall Administrator and #1 rankings for Fund Accounting, Reporting & Reporting Technology, Client Service, Investor Services, Alternative Fund Expertise, and Regulatory Expertise.
HedgeServ is a progressive company with continuously evolving ways of working to ensure a future-focused mindset.
Our employees benefit from a robust career development framework and clear learning paths which outline career trajectory, training and progression plans.
HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits.
HedgeServ was recognized as a Next Gen employer by RippleMatch on its list of 100 top workplaces for Generation Z for 2022.
HedgeServ operates 13 offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, Philippines and Australia.
Job Description
Investor Services Department
The HedgeServ Investor Services department has an established global presence, with operations located in the Cayman Islands, Ireland, Poland, and USA.
Through the company's continued growth, the team is seeking candidates to expand our operations in Poland.
The team currently services a mix of private equity, hedge funds and hybrid structures.
Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service.
The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models.
Job Description
An Investor Services Supervisor ("IS Supervisor") is an integral part of the Investor Services team ensuring that the highest quality of service is delivered to both clients and investors.
An IS Supervisor is the focal point for day to day activities and is responsible for delegating activities to the team and performing a first level review on capital activity, wire transfers, AML, FATCA and CRS.
An IS Supervisor reports to an IS Manager who completes the second level review.
An IS Supervisor is responsible for ensuring operational excellence in all activities prepared by the Investors Services team ensuring that the company's control environment is adhered to.
Key Responsibilities:
Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow-up is required.
Liaise with investors to obtain fully executed transaction instructions.
Advise and assist Investor Services Administrator to ensure subscription proceeds are received timely.
Review AML/KYC, FATCA/CRS documentation provided by investors and follow-up where necessary.
Escalate to Manager and MLRO where required.
Review investor transactions on HedgeInvestor (HedgeServ's proprietary Investor Services System)
Review the reconciliation of the subscription/redemption bank account daily and take appropriate action to clear any items.
Review wire transfer instructions for all payments processed.
Assist with bank account openings and closures for clients
Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes
Client Reporting – review client reports, including but not limited to, Capital Activity Reports, ERISA Reports, Authorized Share Capital Reports
Preparation of Fund Audit requirements
Review of Investor Audit requests prior to distribution to investor/auditors
General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investors statements, enquiries on previous transaction activities, performance information requests.
Handle complex calls from investors and clients on AML, FATCA and CRS related queries.
Establish effective working relationships with the NAV, QA, and Compliance Departments within HedgeServ
Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director
Our requirements:
A minimum of 2 years' experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator.
Alternative experience may be considered.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.
Strong attention to detail and well organized.
Ability to work under pressure and to tight deadlines.
Ability to be flexible and work effectively both within a team structure and independently.
Strong inter-personal skills.
Good initiative tempered with identifying when escalation is required.
Reliable, dependable and committed.
Take ownership of designated tasks.
Act as a role model for HedgeServ.
About Us
CORPORATE VALUES
HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees.
Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ.
We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients.
RELATIONSHIPS
We work in partnership with each other and our clients; collaboration is at the core of what we do.
We work collaboratively, focusing on end-to-end ownership and autonomy in our processes.
We share knowledge across our teams and offices to gain expert and diverse views.
We develop long-term relationships through investment and commitment to our employees and clients.
We communicate in personal, inviting, and authentic ways whether face-to-face or virtually.
SUPPORT
We empower and trust employees so they can realize their full potential on an individual and organizational level.
We leverage our global reach for positive local impacts.
We focus on employee health and well-being.
We are empathetic and committed to diversity and inclusion.
We listen to each other and think about what we want to say and then respond.
We embrace corporate social responsibility and our ability to impact and enrichen the lives of our team, their families, our clients, and the world around us.
INNOVATION
We embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic.
We confidently challenge the status quo with respect and positive intent.
We offer a leading-edge suite of proprietary technology applications.
We rapidly adapt to current information, changing conditions, or unexpected obstacles.
We act with vision, agility, and resilience.
We listen to each other's ideas and value diverse perspectives.
EXPERTISE
We are the most experienced team of industry experts.
We share our knowledge with each other to make us stronger; we share our knowledge with our clients to make them stronger.
There is no question we can't answer, nor any problem we can't solve.
We cultivate a productive and agile environment which allows us to anticipate our clients' needs and consistently deliver solutions in real time.
We embrace an entrepreneurial spirit while leveraging the resources of a global organization.
We scale our resources to meet the requirements of our clients.
We foster continuous training and professional development.
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