Reservations Agent Full Time
2 weeks ago
Reservations Agent - Customer Contact CentreLocation:Ennis, County ClareCompany:Great National HotelsEmployment Type:Full-time (Evening, Saturday, and Bank Holiday shifts required)About UsWe are proud to share thatGreat National Hotelsis officiallyGreat Place to Work Certified- an achievement based entirely on our team's feedback about our workplace culture, leadership, and values.We are currently seeking aReservations Agentto join our dynamicCustomer Contact Centreteam.If you have a passion for hospitality, love helping customers, and thrive in a fast-paced environment, we'd love to hear from youKey ResponsibilitiesHandle incoming calls from hotel guests and assist with new and existing reservations.Input and manage reservations accurately in the Property Management System (PMS).Provide detailed and accurate information on hotel facilities and amenities.Process cancellations, amendments, and special requests efficiently.Log all calls and correspondence accurately.Upsell additional services and packages to enhance the guest experience.Manage email correspondence and administrative tasks.Achieve individual and team performance targets.Stay updated on all hotel policies and procedures.RequirementsProven experience in a sales or customer service environment is essential.Fluency in written and spoken English.Excellent communication skills and a positive, can-do attitude.Good knowledge of Irish geography is beneficial.Proficient in Microsoft Office; experience with hotel or booking systems is an advantage.Knowledge of the hotel or hospitality industry is desirable.Availability to work evenings, Saturdays, and Bank Holidays is required.What We OfferWeekly pay structureCompany-funded educational programmesCareer development and progression within the GN Group nationwideAccess to our E-learning platform for personal developmentEmployee Assistance & Wellbeing ProgrammeRecruitment bonus through our "Refer a Friend" schemeEmployee social eventsFriends & Family discounts at GN Hotels nationwideOn-site parkingIf this sounds like the perfect fit for you, we'd love to hear from youPlease send yourCV and cover letterto
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Reservations Agent Full Time
2 weeks ago
Ennis, Ireland Great National Hotels & Resorts Full timeAs a reservations agent in our customer contact centre, you'll be responsible for assisting customers with their hotel bookings and reservations.You'll need excellent communication skills, a friendly attitude, and the ability to handle a high volume of calls.ResponsibilitiesAnswer incoming calls from hotel guests and assist them with new and existing...
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