Pricing Support Specialist

About KinaxisElevate your career journey by embracing a new challenge with Kinaxis.We are experts in tech, but it's really our people who give us passion to always seek ways to do things better.As such, we're serious about your career growth and professional development, because People matter at Kinaxis.In ****, we started out as a team of three engineers.Today, we have grown to become a global organization with over **** employees around the world, with a brand-new HQ based in Kanata North in Ottawa.As one of Canada's Top Employers, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.At Kinaxis, we power the world's supply chains to help preserve the planet's resources and enrich the human experience.As a global leader in end-to-end supply chain management, we enable supply chain excellence for all industries, with more than 40,000 users in over 100 countries.We are expanding our team as we continue to innovate and revolutionize how we support our customers.*Location*This is a hybrid position.You can work from home and be located anywhere in Ottawa.Please note we work a hybrid schedule of 3 days per week at our Ottawa HQ.About The TeamThePricing Support Specialistis responsible for executing and maintaining pricing operations within the company's SaaS business.This role provides structured support for quote configuration, SKU and pricebook management, and approval workflows within the CPQ system.It serves as a central contact for sales and cross-functional teams on pricing-related matters, ensuring consistent application of pricing policies and compliance with established governance.The specialist contributes to the accuracy of pricing tools and processes, supports internal audits, and participates in projects that enhance pricing efficiency and effectiveness across the organization.*What you will do*Maintain and update SKUs, price books, and pricing configurations in Salesforce CPQ, ensuring accuracy, version control, and alignment with current pricing structures.Act as a primary point of contact for Sales and Deal Desk teams to support quote configurations, validate discount structures, and resolve pricing-related issues within CPQ.Administer pricing and discount approval workflows, manage approval thresholds, and ensure compliance with established pricing policies and audit documentation requirements.Collaborate with internal stakeholders—including Product, Sales, Finance, and Revenue Operations—to support product launches, pricing changes, and process alignment.Maintain pricing data accuracy across systems and contribute to reporting, metrics tracking, and ad hoc analyses such as margin impact or pricing adherence.Support pricing tool enhancements, process documentation, testing of configuration changes, and identify opportunities for operational efficiency in pricing processes.*What we are looking for*Bachelor's degree in Business, Finance, Economics, or a related discipline3+ years of experience in pricing, deal desk, sales operations, or revenue operations within a SaaS environmentProficiency with Salesforce and CPQ systemsStrong Microsoft Excel or Google Sheets skills (e.g., pivot tables, vlookups, formula auditing)Familiarity with SaaS pricing models, discounting practices, and product catalog managementAbility to communicate clearly and collaborate across departmentsStrong attention to detail, especially with audit tracking and version controlAbility to manage multiple priorities and meet deadlines in a fast-paced environmentExperience with business intelligence tools (e.g., Power BI)Understanding of SaaS financial metricsSalesforce Administrator or CPQ certification preferredFamiliarity with ERP or CRM integrations (e.g., NetSuite, Oracle, SAP)IntermediateWork With Impact:Our platform directly helps companies power the world's supply chains.We see the results of what we do out in the world every day—when we see store shelves stocked, when medications are available for our loved ones, and so much more.Work with Fortune 500 Brands:Companies across industries trust us to help them take control of their integrated business planning and digital supply chain.Some of our customers include Lockheed Martin, Yamaha, P&G, Honda, and more.Social Responsibility at Kinaxis:Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals.Sustainability is key to what we do and we're committed to net-zero operations strategy for the long term.We are involved in our communities and support causes where we can make the most impact.People matter at Kinaxis and these are some of the perks and benefits we created for our team:Flexible vacation and Kinaxis Days (company-wide day off on the last Friday of every month)Flexible work optionsPhysical and mental well-being programsRegularly scheduled virtual fitness classesMentorship programs and training and career developmentRecognition programs and referral rewardsHackathonsKinaxis welcomes candidates to apply to our inclusive community.We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities.If you require an accommodation, please reach out to us at Please note that this contact information is strictly for accessibility requests and cannot be used to inquire about application statuses.Kinaxis is committed to ensuring a fair and transparent recruitment process.We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description, to identify candidates whose education, experience and skills most closely match the requirements of the role.After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team.AI does not make any final hiring decisions.