Customer Support Technician Customer Service · Waterford-Ie ·

Overview
Company overview:
Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group.
Team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online.
Team.blue is a leading digital enabler for companies and entrepreneurs.
It serves over 3.3 million customers in Europe and UK and has more than 3,000 experts to support them.
Its goal is to shape technology and to empower businesses with innovative digital services.
Come as you are
Everyone is welcome here.
Diversity & Inclusion are at our core.
Far above any technical competence, we value respect, openness, and trusted collaboration.
We do not tolerate intolerance.
Sustainability
At team.blue, our commitment to caring for the environment and each other is at the heart of everything we do.
Our latest impact report showcases our ongoing ESG efforts and ambitious sustainability goals.
Interested in learning more about our dedication to making a positive impact?
Check our website.
Why choose team.blue?
Professional Growth: Access ongoing training, mentorship, and opportunities to expand your technical and leadership skills.
Impact: See the results of your work in real-world applications and make a meaningful difference for our customers.
Recognition: Your ideas and contributions are valued—everyone has a voice and the opportunity to drive change.
A diverse and inclusive culture.
Access to flexible working opportunities.
A relaxed, collaborative atmosphere.
Benefits
Competitive Annual Leave & Salary
Company Pension
Your birthday off + a bonus to give yourself a treat
Company health care scheme
Enhanced company sick pay scheme
Social events
Cycle to Work Scheme
What we do
We make succeeding online as easy as it can be for our customers.
We:
Provide award-winning IT services
Keep our products accessible and competitive
Offer a diverse range of products to allow customers to grow
Are customer-obsessed, offering multi-channel exceptional support
Our values
The five characteristics that drive our behaviours and the heart of our business culture.
We put our customers at the heart of everything we do
We're stronger together and we trust each other to do the right thing
We tell it like it is, and keep doors and mind open
We treat each other with respect and regard
We're always thinking 'what's next?
Job Description
We are looking for an enthusiastic and pro-active Customer Support Technician to join our team in Hosting Ireland, Waterford.
Working closely with the technical support team, you will be delivering high quality support in a dynamic and busy environment.
In addition, you will be trouble shooting a wide range of hosting related issues, while also assist with any billing and account management for clients.
You will also be the first point of contact for clients who are looking to know about any of Hosting Ireland's products or services.
The Support Technician role requires a general understanding of a variety of Internet based technologies and their underlying protocols including HTTP, DNS, FTP and SMTP as well as knowledge of well-known client software that interacts with this technology.
Responsibilities
Escalating customer issues to second and third-line support.
Liaising with external suppliers.
Dealing with front line customer technical queries via email and phone.
Answering support tickets and ensuring customer satisfaction.
Skills & Experience
Strong IT skills including with Internet technologies.
Strong previous Customer Service experience.
Problem solving abilities.
Clear written and verbal communication skills.
Key Competencies
Pro-active in learning new technologies
Excellent time management
Provide excellent customer service
Knowledge sharing
Creative ability
Attention to detail
Working hours
Working days for this role are Monday to Friday, 8:30 am to 5 pm.
Upon completing 6 month probation, these working days are open for hybrid discussion with Management.
Right to work
At any stage please be prepared to provide proof of eligibility to work in Ireland.
Unfortunately, we are unable to support Sponsorship Visas.
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