Senior User Experience Researcher(Bangkok – Based, Relocation Provided)
1 week ago
Overview
Senior User Experience Researcher – Bangkok based, relocation provided.
Agoda is an online travel booking platform for accommodations, flights, and more.
We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties, plus flights and activities.
We are a diverse, international team focused on experimentation and ownership to enhance customer experiences.
Responsibilities
Own end-to-end planning, execution, analysis, and reporting of research projects.
Lead core end-to-end research activities, including defining research objectives, hypotheses, methodology, execution, analysis, and communication of findings.
Inform product teams to guide design decisions, user experience, product direction, and market strategy through research outputs.
Qualifications
Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or related field
10+ years of relevant experience in consumer-facing business domains
Strong ability to plan, scope, conduct, analyze, and communicate research
Experience with qualitative methods (interviews, diary studies, direct observation, usability testing, etc.)
Experience with quantitative research (metrics, survey design, sampling, cross-tabulations, statistical concepts)
Experience in evaluating, negotiating, and working with external research vendors
Ability to describe user problems and business opportunities to stakeholders using both quantitative and qualitative data
Strong critical thinking beyond explicit business requests
Excellent storytelling and communication skills; able to speak with business, design, and engineering teams in English
Collaborative in a dynamic, data-driven, creative environment
About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more.
We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more.
Based in Asia and part of Booking Holdings, our team of 7,100+ employees represents 95+ nationalities in 27 markets, fostering a diverse, creative, and collaborative work environment.
We innovate through experimentation and ownership to enhance our customers' ability to experience the world.
Equal Opportunity
At Agoda, we pride ourselves on being represented by people of different backgrounds and orientations.
We are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics.
Disclaimer
We do not accept terms or conditions from unsolicited third-party or agency submissions.
If we receive unsolicited CVs, we reserve the right to contact and hire the candidate directly without any recruitment fee obligation.
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