Duty Manager

Job Summary: The Old Quarter Pub & Townhouse is looking for a passionate, experienced, and energetic Duty Manager who is responsible for managing the day-to-day operations of the gastro pub during their shift, ensuring that all areas of the pub run smoothly and efficiently. This role involves overseeing staff, providing exceptional customer service, handling any issues that arise, and ensuring a welcoming and enjoyable atmosphere for guests. The Duty Manager acts as the primary point of contact in the absence of the Operations / General Manager, ensuring that the pub's standards and goals are maintained. Key Responsibilities: Operational Management: Oversee all aspects of the gastro pub's operations during your shift, ensuring a high level of service across all departments, including the bar, kitchen, floor staff & hotel staff. Ensure the pub is prepared for service, including checking that all areas are clean, well-stocked, and properly staffed. Manage the opening and closing procedures, ensuring all tasks are completed according to the pub's standards. Monitor the quality of food and drink, ensuring that all items are prepared and served according to the pub's specifications. Staff Supervision and Development: Recruit, supervise and support staff during your shift, ensuring that they understand their roles and responsibilities and are performing to the best of their abilities. Assist in training new staff members, ensuring they are familiar with the pub's policies, procedures, and service standards. Motivate and encourage staff to provide excellent customer service and maintain a positive working environment. Address any staff issues or conflicts that arise, providing guidance and support to resolve them effectively. Customer Service and Guest Experience: Greet and interact with customers & guests, ensuring they receive a warm welcome and excellent service throughout their visit. Handle complaints and issues promptly and professionally, ensuring a satisfactory resolution and maintaining a positive relationship with the customer & guests. Monitor the pub's atmosphere, including music, lighting, and overall ambiance, to ensure a comfortable and enjoyable environment for customers. .Manage reservations, seating arrangements, and customer flow to optimize service and minimize wait times. Financial Management: Oversee cash handling procedures during your shift, including cashing up, monitoring till balances, and ensuring accurate record-keeping. Assist in managing stock levels, including ordering supplies, monitoring inventory, and minimizing waste. Ensure that all transactions are processed accurately and that any discrepancies are investigated and resolved. Health and Safety Compliance: Ensure that the pub adheres to all health and safety regulations during your shift, including food safety, hygiene standards, and fire safety protocols. Conduct regular checks of all areas of the pub to ensure cleanliness, proper maintenance, and compliance with safety regulations. Handle any emergencies or incidents that occur during your shift, including contacting emergency services if necessary and completing incident reports. Reporting and Communication: Provide detailed shift reports to the Operations / General Manager or incoming Duty Manager, including any issues that arose and how they were handled. Communicate effectively with staff, ensuring they are aware of any updates, changes, or special events. Relay customer & guest feedback and suggestions to the Operations / General Manager to help improve the pub's offerings and service. Conduct staff meetings and performance reviews. Benefits: Flexitime Employee discount Company pension Food allowance Bike to work scheme Company events On-site parking Ability to commute/relocate Work location: In person The Old Quarter Pub & Townhouse, 3 Little Ellen Street, Limerick, v94 H278 #Jobs To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.