Front Office Supervisor

3 weeks ago

Dublin, Dublin City, Ireland Trinity College Dublin Full time

Trinity College Dublin - Job OpportunityTrinity is Ireland's leading university, ranked 87th in the world (QS World University Rankings 2025).
Founded in 1592, it has a rich history and a reputation for excellence in education, research, and innovation, inspiring generations of thinkers for over 400 years.
Post SummaryThe Student Counselling Services (SCS) comprises Counselling, Student Learning Development (SLD), and Student 2 Student (S2S), supported by a central administrative team.
The Service provides psychological therapy, social transition, and academic skills services across the student body, using a stepped care model.
SCS contributes to key strategic objectives such as student transition and retention, accessibility, diversity, and internationalisation.
Delivering high-quality services requires efficient administrative systems.
Role DetailsThis is a dynamic, front-facing role responsible for the supervision of the Service's front office activities and staff.
The front office team is the first point of contact for service users via phone, email, or in person.
The team also provides first-line administrative support for the Director, clinical staff, and the SLD and S2S teams.
Post status: Permanent
Hours of work: 35 hours per week
Salary: Administrative 3 Salary Scale (€46,410 - €58,086 per annum), in line with current Government pay policy.
Payments are made monthly/weekly.
(tcd.ie)
Application ProcessApplicants should submit a Curriculum Vitae and a one-page Cover Letter addressing:
Experience and how knowledge was obtainedExamples demonstrating ability to work independently and resolve problemsApplications not addressing these points will not be shortlisted.
Submit applications via eRecruitment by the deadline.
Incomplete applications will be canceled automatically.
Further Information See the Job Description below for details.
Inquiries Informal questions: Dorothy Coyne, Administrative Manager, at ****** Application queries: Katie Doran, Recruitment Partner, at ******, include Competition ID in the subject.
We value diversity and inclusion.
Trinity welcomes applications from all individuals, including those with disabilities, non-traditional career paths, or who have taken time out for family or caring responsibilities.
We also encourage international applicants, including those displaced by war.
Trinity College Dublin is Ireland's premier university, an EU Sustainable Gender Equality Champion, and holds an Athena Swan Silver award.
We support work-life balance and a family-friendly environment.

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